18 Associate, Technology Jobs in Boston, MA
PathStone Corporation is Hiring an Associate, Technology Near Boston, MA
The Associate in Technology will provide technical assistance and answers to users’ questions, assisting users by troubleshooting problems with computer hardware or software.
ESSENTIALJOBRESPONSIBILITIES:
- Identifies, investigates, and resolves users’ problems with computer software and hardware.
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Assist in setting up and shipping computer hardware to new users.
- Arranges service by software or hardware vendors to repair or replace defective products.
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.
REQUIREMENTS:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or the ability to quickly learn an array of computer hardware and softwarecustomerservice.
RequiredAbilities:
·Abilitytofollowinstructions,beateamplayer,handlestress,meettightdeadlines,demonstrateanupbeatdemeanor.
·Mustbeabletoliftatleast15pounds.
MINIMUMQUALIFICATIONS:
·Education
Bachelor’s degree in Computer Science or related field preferred.
·WorkExperience
At least three years of experience in customer technical support highly preferred.
Pathstoneiscommitted to creatingadiverseenvironment andisproud tobean equalopportunityemployer.
Job Summary
Full Time
$77k-96k (estimate)
03/11/2024
07/07/2024
pathstone.com
ENGLEWOOD, NJ
100 - 200
1991
Private
JOHN LAPANN
$10M - $50M
Related Companies
About PathStone Corporation
Pathstone is a family and partner-owned advisory firm that provides advisory services to family offices and select institutions.
The job skills required for Associate, Technology include Troubleshooting, Customer Service, Technical Support, Problem Solving, Computer Science, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an Associate, Technology. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Associate, Technology. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Associate, Technology positions, which can be used as a reference in future career path planning. As an Associate, Technology, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate, Technology. You can explore the career advancement for an Associate, Technology below and select your interested title to get hiring information.
