Description :

• Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops / Desktops / Mobile Devices.
• Provides support for software, hardware and networking support for desktops, laptops and mobile devices.
• Installs software on computers.
• A / V Teams support - troubleshooting and support for meeting rooms
• Install or replaces computer hardware and peripherals ( computers, mobile devices and printers).
• Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed.
• Conducts routine maintenance on computers and peripherals.
• Participates in the planning and implementation of computer upgrades, enhancements and expansions.
• Provides support by identifying, investigating and researching customer questions and problems.
• Repairs hardware or coordinates the repair of hardware devices.
• Provide training and follow-up as appropriate.
• Logs activities within ticketing system for tracking.
• Schedules and provides training sessions as appropriate to meet customer needs.
• Maintains inventory of computer related hardware and software.
• Work collaboratively with department technical liaisons to resolve customer issues.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensure that up-to-date support and troubleshooting information is available for customers to reference.
• Ensures customer satisfaction throughout the service delivery transaction.
• Performs other duties as assigned.

Skills :

Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Hardware, Technical support, Imaging, Office 365, Deployment, Mac, O365, audiovisual, Servicenow, Sccm, Ticketing system, Printers

Additional Skills & Qualifications :

• Bachelor’s degree in computer science or applicable work experience
• 3 years of IT support experience
• Proven track record working in an enterprise-level technical support role for at least three years, providing various hardware / software troubleshooting.
• Extensive knowledge of Windows 10; Microsoft Office including Project and Visio.
• Experience with endpoint management software platforms, desktop provisioning technologies like SCCM, PXE, and JAMF.
• Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations.
• Customer-centric attitude to support and instruct customers to provide efficient resolution of complex problems.
• Able to quickly assess situations and adapt to dynamic priorities.
• High availability, business-hours availability and support required
• Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Last updated : 2024-06-18