Summary Statement

IT Field Tech performs onsite installation and maintenance support on a variety of computer equipment, printers, software, and specialized equipment. Work requires a comprehensive understanding of hardware and software support and the exercise of considerable initiative and customer service. Work is performed independently with minimal supervision.

Essential Functions

• Provides daily system administration and support for department-level computer systems. Identifies and interprets malfunctions and initiates corrective action to restore operation. Reviews processes and procedures followed by the end-user to determine steps taken prior to malfunction and explain correct procedures. Monitors computer systems and supporting hardware equipment and performs routine checks to verify system stability. Assists help desk by answering questions from computer users. Activates network ports for computers and VoIP phones. Installs and configures new computers and applications based upon computer or software life cycle. Coordinates deployment of personal computers (PC), laptops, and peripherals as dictated by the replacement cycle process. Assists in establishing new computer workstations as needed. Ensures all new and re-distributed equipment is suitable for use and functioning appropriately.
• Develops and writes procedures for installation and use of hardware and software. Writes user instruction manuals and acts as a technical consultant once new systems are put into operation. Maintains service logs and may monitor maintenance agreements, warranties, and site licenses. Updates documentation to record new equipment installation, new sites, and changes to computer configuration. Documents technical processes and troubleshooting guidelines in the knowledge management database.
• Analyzes department needs through study and evaluation of department workflows and recommends future hardware and software additions or enhancements that will support department objectives.
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training
Two years experience providing basic PC hardware/software support which includes installing and configuring PCs and/or peripherals, installing software, and performing routine file backup operations in a medium to large scale computer or client/server system, and a High School diploma or GED and or an equivalent combination of education and/or experience.
Functional knowledge of

• the principles and practices of PC or network server operation or both
• CompTIA A certificate for hardware and operating systems
• normal preventative maintenance practices for PC’s or network servers or both
• PC or network server software
• installation, maintenance, and operation of computer hardware and software, peripherals, operating systems, and applications software.
  Ability to
• work independently or as part of a team
• define and diagnose user issues and inquiries, investigate and identify solutions
• install, operate, and troubleshoot standard PCs, operating systems, and devices
• quickly define, diagnose, and resolve user problems with computer hardware and software-related problems
• follow complex instructions, both verbal and written
• train end users and communicate technical information to non-technical staff
• maintain current knowledge of new technology
• display an attitude of cooperation and work harmoniously with all levels of City employees, the general public, and other organizations
• communicate effectively in the English language at a level necessary for efficient job performance
• complete assignments in a timely fashion
• understand and comply with all rules, policies, and regulations
• maintain prompt and regular attendance
• perform all essential and marginal functions as assigned by an authorized employee, supervisor, and/or manager with or without a reasonable accommodation.
  Individuals must be capable of operating vehicles safely and have an acceptable driving record.
  Preferred Knowledge, Experience, And Training
  Five years of progressively responsible experience providing intermediate to advanced PC hardware/software support in a large-scale client/server system.
  CompTIA A certificate for hardware and operating systems
  Experience with ServiceNow or other ITSM Software
  Licensing And Other Requirements

Valid state-issued driver's license.

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. Also, the employee is occasionally pushing/pulling up to 50 pounds. Work includes sensory ability to talk and hear. Work in this position also includes close vision and distance vision. Employees will sit, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.
Working Environment
The work environment will include inside conditions. Employees are exposed to electrical hazards. Employees will also drive a vehicle as part of this position.
This position works: all shifts as needed; on short notice; as part of a rotation, including early mornings, late evenings, weekends and holidays.

Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees.
Most positions are eligible for the general benefits listed here; firefighters, police officers, senior managers, command staff, and directors may be offered other benefit plans.
Healthcare:

• ZERO premium medical coverage option for you and your family
• Low-cost dental and vision options.
• Post-employment health savings account.

• PERSI retirement benefits
• 401(k) or 457b pre-tax investment options with employer match.
• 457b Roth after-tax investment options with no match

• Up to $500 cash per year for participants.
• Alternative transportation incentives.

• 10 hours of vacation per month, and this increases the longer you stay with the City
• 12 paid holidays every year
• 8 hours of sick leave per month
• 10 weeks Parental Leave

• Basic Life insurance at no cost to you
• Long Term Disability insurance at no cost to you

• Pre-tax Flexible Spending Accounts
• Supplemental Life Insurance
• Supplemental Disability Insurance
• Tuition reimbursement
• Free local bus pass
• Corporate discount programs
• AFLAC
• Employee Assistance Program for short-term counseling on work, family, finances, and personal issues.