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The J.R. Simplot Company is a diverse, privately held global food and agriculture company headquartered in Boise, Idaho.
We are a true farm-to-table company with an integrated portfolio including food processing and food brands, phosphate mining, fertilizer manufacturing, farming, ranching and cattle production, and other enterprises related to agriculture.
Summary
The Customer Sales Support Specialist (CSS Specialist) is an extension of the Simplot sales force in identifying and delivering the best possible service and product solutions for the customer.
They are responsible for managing customer needs and information to drive sales into the business. This includes creating exceptional buying experiences and their expertise results in best-in-class customer relationship management, reduced churn, improved customer retention and a positive brand image for Simplot.
Under limited supervision, this position serves as the Customer Account subject matter expert in areas which may include : overseeing order lifecycle, inventory validation, risk report, critical stock and product substitutions, out of stock, product knowledge, pricing errors, and issue resolution.
The CSS Specialist role requires daily customer interactions via phone, email, social media, or chat applications that are time sensitive and critical to the front end of the business and customer experience.
They are required to have strong product knowledge and an ability to efficiently interact with customers to understand their buying journeys and pain points.
This allows them to effectively troubleshoot, make independent decisions for strategic product substitutions and act as a consultant for issues around product, pricing, scheduling, and shipping.
In addition to day-to-day Customer Sales Support activities, they will be expected to oversee more complex work processes and be an active participant in value add project work that may include training Customer Sales Support Associates, documenting policies / procedures, cross-functional or department process improvements, customer analytics and reports, and executing department initiatives.
The schedule for this role is Monday-Friday 7am-5pm at our HQ office in Boise, ID.
Key Responsibilities
Typical Education
Relevant Experience
1 years related experience and / or training
Required Certifications
Last updated : 2024-06-11
Full Time
$46k-59k (estimate)
05/23/2024
08/20/2024
SIMPLOT.COM
Boise, ID
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