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Job Description
Core Function :
This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management.
This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems.
A key area of responsibility is resolving client technology-related problems in areas supported.
Essential Duties Responsibilities :
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Supervisory Responsibilities :
None
Minimum Knowledge, Skills and Abilities required :
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media;
use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another.
Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The ability to lift and move 35 pounds.
Mental Demands
perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
Last updated : 2024-06-01
Full Time
Wholesale
$48k-60k (estimate)
06/02/2024
09/01/2024
pomeroy.co.za
Johannesburg
<25
Wholesale
The job skills required for Deskside support technician include Help Desk, Customer Service, Operating System, Customer Support, VPN, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside support technician positions, which can be used as a reference in future career path planning. As a Deskside support technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside support technician. You can explore the career advancement for a Deskside support technician below and select your interested title to get hiring information.