Key Accountabilities:

• Provide customer service regarding material and order status via phone and email.
• Collect all pertinent information and coordinate opening new customer accounts.
• Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.).
• Maintain reports on critical inventory and coordinate with purchasing to avoid any shortages, in compliance with contractual obligations.
• Monitor inventory turns and compare to the projected demand to link a new part to a master in order to provide the customer with an order date, or to advise purchasing to place master orders.
• Manage inventory burn-downs.
• Manage Tool Proof items lists (tracking usage, forecasts and common masters).
• Investigate discrepancies in invoicing, and past due invoices; once resolution is reached, issue credits or new invoices.
• Production planning and utilization of specific equipment.
• Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
• Create, update, or maintain various reports regarding issues, orders, and sales results.
• Complete order entry or quote preparation as needed/assigned.
• Maintain customers' part number database (BoM), and make necessary changes including new part set-up, activation, deletion, requirement changes, etc.
• Rotate pager duty for AOG coverage.
• Meets TKMNA Employee Attributes / Competencies.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

• High school diploma or equivalent
• At least 2 years of previous customer service experience
• Solid math and computer skills beyond the basic level
• Strong attention to detail
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to "go the extra mile" for the customer
• Self-starting, dependable, accepts ownership, drives own goals/performance
• Fluency in written and spoken French and English
• Flexible in scheduling and available for overtime as needed

Preferred Requirements:

• College degree
• Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.Your profile
thyssenkrupp Materials NA Inc is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.