Job Title: Account Manager

Location: Bellevue, WA

Job Type: Full-time

Company Overview: SID Global Solutions is a dynamic and innovative Digital Transformation company committed to delivering cutting-edge solutions to customers in various industries. We pride ourselves on fostering a collaborative and forward-thinking work environment where creativity and technical excellence thrive. As we continue to grow, we are seeking a highly skilled, experienced, dynamic, passionate, motivated, and committed Technical Program Manager to join our team.

Job Description: We are seeking a highly motivated and experienced Account Manager to join our team. The ideal candidate will be responsible for managing a portfolio of client accounts, developing new business opportunities, and ensuring client satisfaction.

Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Develop a deep understanding of client's business needs and objectives.
• Collaborate with internal teams to deliver solutions that meet client requirements.
• Identify and pursue opportunities to upsell or cross-sell additional products or services.
• Prepare and deliver regular reports and presentations to clients.
• Monitor and analyze account performance metrics, identifying areas for improvement.
• Stay informed about industry trends, market developments, and competitor activities.

Requirements:

• Bachelor s degree in business administration, Marketing, or a related field
• 5 years of experience in account management or sales
• Proven track record of meeting or exceeding sales targets and KPIs
• Excellent communication and interpersonal skills
• Strong negotiation and problem-solving abilities
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM software and Microsoft Office Suite
• Prior experience managing large accounts at fortune 50 companies.
• General technical knowledge with software solutions that leverage API s, low code applications, UI/UX design and business process automation solutions.