Provide outreach to patients and their families who do not participate in treatment as outlined on their Individual Plan of Care. As guided by the treatment team, helps determine if services being provided are meeting the needs of the patient and family and offer recommendations around services needed or recommended. Contacts patients identified on the 45/90 days not seen report and referrals from direct service providers and actively works to engage the patient.
 
Develops specific data collection and reports outcome data to assist with reducing no/show and patient cancellation rates, and to utilize in increasing clinical services provided by the Center. Works with supervisors and staff in identifying and reviewing cases to re-engage the patient in services.
 
Maintain all documentation of charts and other records in accordance with State, Federal, Local, SCDMH, WCMH, Quality Assurance, Corporate Compliance and CARF Standards.
 
Assist the appointment schedulers as backup assisting with reminder calls, cancellations/reschedules related to staff call-outs as well as staff transitions.
 
Provides coverage for essential support staff duties during critical needs for base coverage in clinics.
 
Attends clinical staffing and treatment team meetings as directed by supervisor and as appropriate.
 
Perform other related duties and tasks as directed by supervisor.State: A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.
Preferred: Bachelors Degree. Experience working with children and adults in a mental health setting.
Note:If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.Bilingual abilities in English and Spanish (or another language) are a plus. The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex – including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
 
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
 
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
 
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave accrual per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs