13 Jobs in Baton Rouge, LA
City of Baton Rouge/Parish of East Baton Rouge is Hiring a 311 Call Center Representative Near Baton Rouge, LA
THIS IS A JOB ANNOUNCEMENT ONLY, MUST APPLY ONLINE AT WWW.BRLA.GOV/JOBS
Job Announcement City of Baton Rouge/Parish of EBR City of Baton Rouge/Parish of EBR
Job Title: 311 CALL CENTER REPRESENTATIVE
Type of Vacancy: Open Competitive
Job Opening No.: 2400181-1 Job Code: 2000
Work Location: BUSINESS OPS-311 CALL CENTER
Starting Salary: $14.0478 Hourly / $29,219 Annually Pay Grade: 1140
Application Dates: 03/01/2024 - 03/14/2024 Application Times: Friday 12 Noon - Thursday
NOTE: Applicants using education to qualify for any job MUST attach a copy of their degree or transcript to their application at the time of applying. Applicants applying for any position that requires an official certification MUST attach a copy of that certification at the time of applying. Applicants MAY use experience as a substitution only if the minimum requirements indicates such. Failure to provide documentation of education, licenses, certifications, and courses may result in your application being REJECTED or a lower application score.
GENERAL DESCRIPTION
Under the direction of the 311 Call Center Manager, performs responsible clerical/customer service work involving the receipt of complaints and requests for services from the public regarding the non-emergency operations of the City-Parish government. An employee of this classification may be required to work days, nights and/or weekends. Work involves the use of independent judgment within established guidelines and is reviewed daily through personal observation for results obtained. Performs other work as requested.
MINIMUM REQUIREMENTS
EDUCATION AND EXPERIENCE
High school diploma, GED, HiSET, or equivalent certificate of competency, and three years of experience involving customer service and/or clerical duties.
SUBSTITUTIONS
Any equivalent combination of education and experience.
CERTIFICATIONS/LICENSES/REGISTRATIONS
(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.)
None.
OTHER JOB ASPECTS
None.
SELECTIVE CERTIFICATION
None.
EXAMINATION
Entry Clerical written examination required (may take up to 2 ½ hours from test start time). Subject areas and other exam preparation information are available at: https://www.brla.gov/261/Examination-Preparation. Written examinations are available on most Tuesdays, 8:30 – 9:00 am, check-in, Thursdays, *12:00 - 12:30 pm, and Fridays, 8:30 – 9:00 am check-in. Please call Human Resources Recruiting and Examination at 389-3132 to confirm testing dates and times. Test check-in is on a first come-first served basis. There are occasions where the test room is filled to capacity and applicants are asked to return on another day for testing. Picture identification, proof of social security number and a completed online employment application are required for test room admittance. *Where written exam volume is expected to be high, check-in of applicants may begin as early as 11:30 am in order to complete the check-in process prior to the required 12:30 cut-off time.
APPLICATION NOTE
In your employment application, please include detailed information such as software and equipment used, documents produced, fiscal or legal duties performed, types of customer service provided, decisions made, guidelines followed, supervisory duties, etc.
Failure to provide a detailed description of job duties may result in your application being rejected or a lower application score.
Note: For the complete job specification, please visit www.brla.gov/hr.
Career Assessment: Explore career options and take a free career assessment at www.brla.gov/careerguide.
Job Type: Full-time
Pay: $29,219.00 - $45,119.00 per year
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Job Summary
Full Time
$36k-46k (estimate)
05/12/2023
06/29/2024
The job skills required for 311 Call Center Representative include Customer Service, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a 311 Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by 311 Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for 311 Call Center Representative positions, which can be used as a reference in future career path planning. As a 311 Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 311 Call Center Representative. You can explore the career advancement for a 311 Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Step 3: View the best colleges and universities for Call Center Representative.
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