Job Title: Onsite Helpdesk TechnicianLocation: Onsite At Client LocationJob Type: Full-Time

Overview:

We are seeking a dedicated Onsite Helpdesk Technician to provide advanced technical support at our client's facility. This role is crucial for ensuring smooth IT operations and requires a proactive, knowledgeable individual who is capable of resolving complex technical issues and improving our client's IT infrastructure. While this role will be located onsite, you will be an employee of IntelliComp Technologies.

Responsibilities:

· Serve as the primary point of contact for all IT-related concerns at the client's site.

· Work within your assigned help desk team to resolve support issues if there are no onsite issues requiring your attention.

· Troubleshoot and resolve hardware, software, and network issues.

· Escalate unresolved issues to higher-level support teams while maintaining ownership and communication of the issue through resolution.

· Perform regular system maintenance and software updates as required.

· Assist with system upgrades and new installations.

· Provide training and support to end-users to ensure they can effectively utilize technology and resources.

· Document and track all customer issues and resolutions in the helpdesk ticketing system.

· Monitor system performance and recommend improvements to enhance productivity.

· Ensure compliance with IT policies and procedures at the client site and internally.

· Collaborate with the IT team to share feedback and coordinate cross-functional IT initiatives.

Qualifications:

· Associate's or bachelor's degree in Computer Science, Information Technology, or related field.

· Minimum of 2 years of experience in a helpdesk or technical support role with onsite experience.

· Strong understanding of computer systems, mobile devices, and other tech products.

· Ability to diagnose and resolve basic to complex technical issues.

· Excellent problem-solving and communication skills.

· Proficiency in various operating systems (Windows/Mac) and office software.

· Experience with ITSM tools and principles.

· Familiarity with network diagnostics and network analytics tools.

· Ability to work independently with minimal supervision.

· Customer-oriented attitude with an emphasis on empathy and patience in all interactions.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Programmable logic controllers: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)

Ability to Commute:

• Baltimore, MD 21202 (Required)

Ability to Relocate:

• Baltimore, MD 21202: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person