Our National IT Services department supports every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Our team of IT managers, analysts, specialists and service desk technicians drive innovation and lend their expertise to our people across the entire company, building careers that are both challenging and rewarding.

In this role, the Applications Specialist will work with IT Tax and Real Estate team to support business teams in National Offices. The ideal candidate will be working with Real Estate systems that include SAP RE-FX, IM-PS, ServiceNow, JIRA, and Custom Developed solutions and have an educational background in Technology, Agile framework, SQL, and business. The objective of this role is to collaborate with business users to provide support through IT Service management tools, test applications, and support internal projects in the Real Estate space.

Position Type: Full-Time
Work Location: Aurora, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Escalates incidents and requests to appropriate internal personnel leaders or external vendors when further expertise is required. 
• Recommends process improvements for area of responsibility.
• Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.
• Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions.
• Assists or coordinates with national and international project delivery, including documentation, testing, training, and deployment for software or hardware solutions.
• Collaborates with team members and communicates relevant information to direct leader.
• Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
• Other duties as assigned.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Gives attention to detail and follows instruction.
• Excellent verbal and written communication skills.
• Effective time management; maximizes productivity.
• Prepares written materials to meet purpose and audience.
• Develops and maintains positive relationships with internal and external parties.
• Ability to interpret and apply company policies and procedures.
• Ability to understand overall data flow from user specifications considering all input and output, hardware, software and the operating environment. 
• Proficient with office productivity software. 
• Develops and maintains positive relationships with internal and external parties.
• Prepares written materials to meet purpose audience. 
• Ability to define specifications from user requirements.

Education and Experience:

• Bachelor's Degree or a combination of education and experience providing equivalent knowledge required.
• Or, a combination of education and experience providing equivalent knowledge. 

Physical Requirements:

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:

• International & Domestic travel required.
• Up to 10%.