7 Jobs in Aurora, IL
American Income Life AO - Jesse Wong is Hiring a Customer support representative Near Aurora, IL
Job Description As our Customer Support Representative , as the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and loyalty.
Your primary responsibility will be to provide prompt, professional, and friendly assistance to our customers through various channels, including phone, email, and chat.
Key Responsibilities : Respond to customer inquiries and resolve issues in a timely and effective manner. Provide accurate information about our products / services and assist customers in navigating our offerings.
Document and track customer interactions and feedback to identify trends and areas for improvement. Collaborate with other departments to ensure customer needs are met and processes are optimized.
Contribute to the development of customer support resources, such as FAQs and knowledge base articles. Qualifications : Previous experience in a customer support role is a plus.
Excellent communication skills, both verbal and written. Strong problem-solving skills and the ability to think on your feet.
Patience and empathy to handle customer concerns with care. Familiarity with customer support software and CRM systems (e.
g., Salesforce, HubSpot, etc.). Ability to manage multiple tasks and prioritize effectively. A positive attitude and a team-oriented mindset.
What We Offer : Collaborative and dynamic work environment with a focus on growth and development. Competitive benefits package, including health insurance and retirement plans.
Flexible work arrangements and opportunities for remote work. The chance to be part of a company that values your contributions and cares about your well-being.
About Us : At our company, we believe in delivering top-notch products / services while maintaining an exceptional customer experience.
Our team is passionate, innovative, and driven by the desire to make a positive impact. If you're ready to be part of a dynamic and growing company, we'd love to hear from you! Powered by JazzHR
Last updated : 2024-06-13
Job Summary
Full Time
$62k-82k (estimate)
06/15/2024
09/13/2024
The job skills required for Customer support representative include Problem Solving, Communication Skills, Customer Support, Empathy, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support representative positions, which can be used as a reference in future career path planning. As a Customer support representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support representative. You can explore the career advancement for a Customer support representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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