At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.

See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here. 

• Casual work environment
• Family-owned, Customer-focused
• Denver Post Top Workplace
• Top 50 Family-Owned Business
• Best of Colorado Business
• Inc. 5000 Fastest-growing Private Company

JOB SUMMARY

You will be calling on our massive database of existing and new customers with the goal of collecting initial information, identifying needs and transferring to a licensed mortgage consultant.

WHAT YOU WILL BRING

• Proven customer support experience or experience as a client service representative (example: call center, collections) 
• Track record of exceeding quotas 
• Strong phone contact handling skills and active listening 
• Customer orientation and ability to adapt/respond to different types of people 
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school degree 
• Familiarity with CRM systems and practices 
• Bilingual in English/Spanish a plus 

DUTIES AND RESPONSIBILITIES

• Generate outbound calls to existing clients and new leads
• Efficiently transfer leads to licensed consultants
• Identify customer needs to achieve superior customer satisfaction
• Flexibility to adjust from one calling campaign to another
• Open-minded approach to receiving training, coaching and guidance
• Meet team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Willingness to go the extra mile to engage customers
• Strong communication and active listening skills
• Highly driven to be successful and money motivated
• Familiarity with CRM systems a plus
• Adaptable to work with different types of people and personality types
• Comfortable with computers, e-mail and multi-tasking with while on the phone
• Must be able to work between the hours 6am - 8pm MST Monday - Friday and 8am-5pm MST Saturday - Sunday.
• Hybrid Schedule

Compensation: $17.31 hourly Bonus

WHAT WE BRING

• Medical, Dental, Vision, 401k
• Paid time off and sick days
• Paid holidays
• Long-term paid disability
• Paid maternity and bonding leave
• Full desk equipment provided

American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.