GENERAL SUMMARY:

Performs responsible work in the intake, review, processing, and issuance of construction permits. Advises contractors about the requirements of the various permit processes. Performs skilled computer work, including entering data and researching electronic files. Answers the telephone and emails providing specific and general information in response to public inquiries and requests, takes messages, and directs to appropriate destination; performs intermediate skilled clerical work in a variety of office assistance tasks requiring qualified typing skills; performs related work as required. Work is performed under regular supervision and is reviewed through observation and reviews.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

DUTIES AND RESPONSIBILITIES:

• Assist the building department with the preparation of permits, coordination with other departments and collection of fees.
• Reviews permit applications for legal execution and notarization where applicable and examines plans for compliance with applicable codes. Reviews and processes permit applications and plans necessary for the issuance of construction permit, routes correct sets of plans to applicable departments.
• Performs preliminary review for incoming applications to ensure that minimum documentation is submitted and to inform applicant of basic building and zoning code requirements as they pertain to the applicant’s project.
• Assist in maintaining Building and Zoning Department’s records and files.
• Reviews and processes permit applications and plans necessary for the issuance of construction permit, routes correct sets of plans to applicable departments.
• Responds to inquiries of developers, architects and property owners by providing information related to permit procedures and policies either at the public counter or over the phone.
• Provides basic Building Department regulation information from handout sheets and websites to help answer inquiries from contractors and residents.
• Consistently keeps up with permits in review, communicating with contractors and property owners to acquire all needed information to approve submitted permit applications.
• Performs record searches to verify contractors credentials and legal property owners.
• Maintains department scanning and electronic copies of all permits and plans. Scans property paper files and plans from the vault until job is completed.
• Retrieves all inspections from Inspection Line and inputs Inspection Tickets daily.
• Assist with the maintaining of permit log and notification to applicants.
• Performs basic math functions to determine fees due.
• Assist with the preparation of correspondence for the Building Department.
• Assist with the maintenance of the Building Department’s records and files.
• Serves as receptionist; answer telephone; greet the public.
• Provide general information about City services, employment, and regulations as qualified.
• Receive visitors and refer to proper authority for disposition.
• Perform routine typing, filing, and office assistance tasks; make copies of correspondence, notices, records, etc.
• Receive and sort incoming mail by departments; responsible for processing all outgoing mail.
• Operate standard office, data entry, and word processing equipment, permit software, and document storage software.
• Answer telephone for Building Department.
• Requisition supplies and materials for Building Department.
• Obtains Notary and notarizes documents, as required.
• Gives out Employment Applications and Job Descriptions, takes in Employment Applications.
• Stamps in Bid Packages,
• Perform all other related tasks as required.

Education and Experience:

High school diploma, or equivalent, and preferable two year’s office experience or , preferably in construction permitting or some type of customer service role required. A college degree can be considered equivalent to work experience in some cases.

Licenses and/or Certificates:

Florida Notary Public or must obtain within first year of hire. International Code Council Permit Technician Certification desired.

Knowledge, Skills, and Abilities:

Ability to handle multiple in-person and phone call inquiries at one time, under stressful circumstances, while providing exceptional customer service. Ability to multi-task is critical.

Knowledge of basic math functions, standard office practices, procedures, equipment and office assistance techniques.

Skill in receiving and routing multiple telephone calls efficiently and tactfully.

Computer skills crucial. Skilled in Microsoft Office products and ability to learn new software. Ability to perform word processing; ability to perform typing and clerical support with accuracy; ability to research electronic files quickly and accurately.

Ability to establish and maintain effective working relationships with other employees and the general public; ability to determine the needs of citizens and skill in directing their call to the appropriate destination; ability to follow oral and written instructions.

Job Type: Full-time

Pay: From $17.82 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Atlantic Beach, FL 32233 (Required)

Work Location: In person