Description

Company Overview

At Procure Analytics (PA), we are passionate about driving continuous value by utilizing cutting-edge technology and implementing customized solutions in various categories to service our 900 member companies.

Headquartered in Atlanta, PA was founded to address the complex challenges of frequently ignored indirect and tail spend categories of Maintenance, Repair, and Operations (MRO), Packaging, and Freight. PA combines $1.5b of purchasing leverage and supplier relationships, together with dedicated advisors, proprietary analytics, and artificial intelligence, to drive ongoing value and supply chain resiliency for our members. PA’s analytical and reporting tools offer the insight needed to optimize MRO, Packaging, and Freight – all at no cost to members.

In the last decade, PA has grown from 2 employees and $5 million in total managed spend to over 100 employees and more than $1.5 billion dollars in spend, while maintaining its high-touch service model and member-focus. 

PA has a very collaborative, humble, and values-driven culture that upholds these guiding principles:

• Act with integrity and in compliance
• Drive value creation
• Be disciplined entrepreneurs
• Be innovative
• Be accountable
• Treat others with dignity and respect

Strong Private Equity Ownership 

In December 2021, Genstar Capital invested in PA, along with a large rollover from Bregal Sagemount and the management team.

Genstar Capital is a leading private equity firm that has been actively investing in high quality companies for over 30 years. Based in San Francisco, Genstar has developed a strong market reputation of working in partnership with management teams and its network of strategic advisors to build industry-leading businesses while generating outsized returns. Genstar’s vision is to help build lasting, impactful companies that will continue to succeed well beyond their ownership.

Genstar currently has approximately $33 billion of assets under management and targets investments focused on targeted segments of the software, industrials, healthcare, and financial services industries. In 2020, Genstar was ranked 2nd worldwide in aggregate private equity fund performance (out of 529 PE firms) and ranked 3rd in 2019 (out of 497 PE firms) by HEC-Dow Jones. For more information, please visit www.gencap.com.

The Opportunity

As a Customer Solutions Specialist on our Amicus team, you will report to a Sr. Director and be responsible for onboarding and implementing new customers to the Amicus Tail Spend Management program. Every day is different, but you can expect to:

• Own your portfolio of Member accounts, having detailed knowledge of their organization structure, site operations, relevant spend, opportunities, pain points, and risks, and developing trusted advisor relationships with key leaders and influencers.
• Develop and execute on plans to meet and exceed annual goals for organic growth and Member adoption and usage of the PA Amicus program.
• Create member specific implementation plans to review Amicus offering and present customized solutions to corporate stakeholders and site contacts. Proactively address their inquiries, provide strategic insights, and identify opportunities for collaboration and growth to create value for their organization and ensure member retention. 
• Develop a communication plan unique to each member’s needs which may require preliminary pilot opportunities and onsite visits.
• Minimize Member attrition by continuously demonstrating responsiveness, anticipation of needs, and delivery of value above and beyond expectations.
• Visit member operations and work with local employees to implement change to achieve desired outcomes. 
• Have deep knowledge of all PA programs, including value proposition, contractual mechanics, commercial terms, and responsibilities of all parties.

Requirements

The Person

We are seeking an individual with true grit and determination. The ideal candidate is bright, driven, and energetic with a demonstrable background creating opportunities with key decision makers. Strong communication skills, excellent presentation skills and focus on customer service are a must. You are a team player in all respects of opportunity. Must be results-oriented while paying close attention to detail. The Customer Solutions Specialist will be the front line engagement leader for the Amicus customers. Qualified candidates have the following attributes and experience: 

• Ability to project poise, confidence, and professional maturity in both internal and external situations; engaging and concise with good interpersonal skills, comfortable relating to both executive audiences and site level operators.
• Developed analytical skills, ability to excel at solving problems that require sound logical reasoning and creative thinking.
• Highly motivated, energetic team player.
• Ability to exercise sound business judgement, communicate persuasively, and generate insights to build trusting Member relationships.
• Articulate and compelling verbal, written, and presentation skills are vital.
• General technical expertise of specialty equipment and components as well as general industrial supplies are a plus.
• 3 years account management or sales experience in the industrial supply industry, preferably in the field working with customers to identify solutions to streamline procurement processes.
• PMP certification a plus.
• Undergraduate from a competitive program with strong academic results; graduate coursework or degree not necessary but beneficial.
• Flexibility for 30-40% travel to customer locations.
• Role will be based at PA headquarters in Atlanta with regular travel expected to Member offices and plants to support initiatives.