Customer Care Analyst 1371 (H)

A leading enterprise software solutions company is seeking a Customer Care Analyst. The successful candidate will provide assistance to customers to help them overcome issues related to products or services provided by the company. The ideal candidate has . The company offers a great work environment.

Customer Care Analyst Pay and Benefits:

• Hourly pay: $30-$40/hr
• Worksite: Leading enterprise software solutions company (Atlanta, GA 30318 - Hybrid - in the office 2-3 days/week)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 6 Month Assignment, Possibility of extension

Customer Care Analyst Responsibilities:

• Provide assistance to customers to help them overcome issues related to products or services provided by the company.
• Work with technical inquiries and help customers to overcome these difficulties.
• Guide customers through self-help methods with the aid of resources and documentation. When protocol has been followed and the issue cannot be resolved, the analyst may need to find an alternative solution.
• May also monitor, document, and follow-up on these processes to ensure that customers are satisfied.
• It may be necessary to communicate with customers by phone, chat, or e-mail, and sometimes a combination of these.

Customer Care Analyst Qualifications:

• 3-5 years of experience in a customer services role.
• 1 years experience in an external support role is a plus.
• 2 years experience in an operational or business operations capacity is a plus.
• Bachelor’s degree or equivalent experience; business or technical degree preferred.
• Salesforce.com system experience is required.
• Patience is important in this position, as customers sometimes frustrated with the problems they are facing,
• Proficient in Microsoft Suite and GSuite.
• Bright, high-energy individual, with a passion to learn and contribute.
• Solid computer skills (Excel, Word, PowerPoint, software applications).
• Detail-oriented, able to keep track of lots of data effectively.
• Able to absorb new concepts and technologies quickly.
• Able to multi-task and manage priorities.
• Can work in a fast paced, dynamic, and fun team environment.
• Team player who will work across the organization and company to continue improving the way we serve our customers.
• Excellent verbal and written communication skills required.
• Proven ability to collaborate and build strong relationships.
• Ability to understand and interpret data from multiple sources.
• Passion for customers and customer success.
• Demonstrated understanding of strategic sourcing, supply chain, business management and procurement operations.
• Demonstrated understanding of contract management and document management skills.
• Strong analytical, business process analysis and problem-solving capabilities.
• Strong interpersonal skills and ability to engage and communicate with internal and external stakeholders.
• Strong collaboration and client / customer service skills.
• Ability to work in a fast-paced, high-output, team oriented, practical environment.
• Ability to work independently, prioritize workload, and drive team initiatives as assigned.
• Sound business judgment with strong cross-team coordination skills.
• Critical communication and interpersonal skills, detail oriented, ability to multitask with strong organizational skill.
• Metrics and results oriented.