35 Jobs in Ashland, VA
Concentrix is Hiring a Remote Customer Service Representative-Remote (Seasonal)
Customer Service Representative-Remote (Seasonal)
Job DescriptionJOB DESCRIPTIONThe Customer Service Representative-Remote (Seasonal) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOUAre you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Customer Service Representative, you’ll join an organically diverse team from 70 countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This RoleAs a Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide
- Help customers complete purchases and provide post order support
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile.
- 1 year of customer service experience
- Strong focus on building customer relationships
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsEligibility to Work:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:Currently, this position may be performed only in the states listed here.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person’s race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
For more information regarding your EEO rights as an applicant, please visit the following websites:
- English
- Spanish
If you wish to review the Affirmative Action Plan, please click here.
R1494836
Job Summary
Full Time
IT Outsourcing & Consulting
$37k-47k (estimate)
06/02/2024
07/27/2024
concentrix.com
WACO, TX
>50,000
1983
Private
$1B - $3B
IT Outsourcing & Consulting
Related Companies
About Concentrix
Convergys was a business process outsourcing company that provided customer engagement and data management services for businesses.
The job skills required for Customer Service Representative-Remote (Seasonal) include Customer Service, Customer Support, Customer Relationship, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative-Remote (Seasonal). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative-Remote (Seasonal). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative-Remote (Seasonal) positions, which can be used as a reference in future career path planning. As a Customer Service Representative-Remote (Seasonal), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative-Remote (Seasonal). You can explore the career advancement for a Customer Service Representative-Remote (Seasonal) below and select your interested title to get hiring information.
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