About us

American Family Insurance is a small business in INSURANCE. We are professional, agile and professional.
**Job Overview:** We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. **Responsibilities:** - Handle incoming customer inquiries via phone, email, and chat - Assist customers with product information, pricing, and availability - Process orders, returns, and exchanges accurately and efficiently - Resolve customer complaints in a professional manner - Conduct outbound calls for follow-ups and upselling opportunities - Perform data entry tasks to update customer records - Communicate effectively with customers to ensure satisfaction - Utilize phone etiquette skills to provide a positive customer experience **Qualifications:** - Proficient in English; bilingual in Spanish is a plus - Strong customer service skills with the ability to analyze customer needs - Excellent communication skills both verbal and written - Experience in outbound calling and upselling techniques preferred - Ability to handle high call volumes while maintaining professionalism - Strong data entry skills with attention to detail Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. Apply now to become a valued member of our customer service team!

Job Types: Full-time, Part-time

Pay: $15.00 - $22.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Flexible schedule
• Paid time off

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Arlington Heights, IL 60005 (Required)

Ability to Relocate:

• Arlington Heights, IL 60005: Relocate before starting work (Required)

Work Location: In person