9 Jobs in Appleton, WI
Thoughtwave Software and Solutions, Inc. is Hiring a Help Desk Analyst Near Appleton, WI
Hi ,
Job details:
Role : Help Desk II
100% onsite in Appleton, Wisconsin.
CTH Position
Top Skills & Years of Experience:
-3-5 years experiences in the following skills
- Assists all users (internal and external) with software/hardware/network requests and issues related to County provided systems. Identifies root cause of problem and fixes it. Accurately maintains required documentation (steps taken, time logged, etc.) in work order system for each issue.
- Resolves issues/requests in an efficient and timely manner. Follows up with users as needed to verify issue is resolved. Escalates issues to other IT staff when appropriate.
- Monitors, prioritizes, and responds to requests from multiple sources including phone, voicemail, email, and walk-ups.
Nice to Have:
- Strong ability to take ownership of assigned tasks and responsibilities.
- Excellent organizational and time management skills. Ability to manage schedule.
- Maintains high level of knowledge of all County systems and their related interfaces.
Thanks and Regards
Sai Kumar| Team Lead | Thoughtwave Software and Solutions Inc
314 N. Lake St, Suite 6, Aurora IL 60506
Email: saikumar@thoughtwavesoft.com
Direct: 630-230-8617 Ext # 119 | Fax: 630-689-5746
Certified Minority Business Enterprise, Disadvantaged Business Enterprise, SAM.gov, SOC2 and ISO2005
Vendors of:
STATES: IL, PA, TN, AK, OR, CT, GA, VA, ID, IA, UT, FL, MN, CO
NATIONAL LABS: ARGONNE & FERMI
COUNTIES: HENNIPIN,MN and FULTON,GA
PUBLIC SCHOOLS: ATLANTA
Job Summary
Contractor
$58k-72k (estimate)
06/13/2024
07/10/2024
thoughtwavesoft.com
Aurora, IL
100 - 200
Related Companies
The job skills required for Help Desk Analyst include Help Desk, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
Similar Jobs
Popular Articles
