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Job Summary:
The Customer Support Agent will provide customer service in person and on the phone, give product/service knowledge, schedule/confirm/collect reservations with a high level of accuracy and positivity, encourage safe work practices, and demonstrate commitment to our guiding BAC principles and policies.
Direct Supervisor:
CSA/Dispatch Department Manager
Qualifications:
To be considered for employment, you must possess the minimum qualifications for Customer Support Agent to include but not limited to:
Duties:
Average daily duties will include but are not limited to:
Skill requirements:
Must possess skills required to fulfill expected job duties including but not limited to:
Job Location & Shift Description:
Work is performed on location in a team environment at the BAC Transportation Headquarters in Anchorage, Alaska. All BAC Transportation vehicles and buildings are tobacco & smoke-free. Shifts are 8 hours, 40 hours per week and are scheduled within a 24 hour schedule to include weekends, evenings and holidays. Training may be outside normal work hours and expected for employment.
Full Time
Transportation
$43k-55k (estimate)
12/29/2023
06/25/2024
bactrans.com
ANCHORAGE, AK
<25
2000
ATHENA GRIMM
<$5M
Transportation
BAC Transportation Service offers more than just luxurious transportation in limousines, we have the newest fleet of SUV Sedans in the state available for your executive transfers, airport transfers and corporate car service needs. BAC Transportation is known for our superior service. Our vehicles compare to no others in our region and our professional and courteous chauffeurs will surpass your customer service expectations with an excellent knowledge of local and regional destination throughout Alaska.
The job skills required for Customer Support Agent include Customer Service, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Agent positions, which can be used as a reference in future career path planning. As a Customer Support Agent, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent. You can explore the career advancement for a Customer Support Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
01/29/2022: Port Arthur, TX
A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
01/24/2022: Charleston, WV
Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
01/19/2022: Anaheim, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/17/2022: Helena, MT
Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
02/06/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
03/13/2022: Reno, NV
Agents need to be trained for a wide range of customer service soft skills.
01/21/2022: Baltimore, MD
According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
03/07/2022: Bakersfield, CA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/26/2022: Dothan, AL
Second line support agents must remain calm and be completely understanding with each customer.
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Step 3: View the best colleges and universities for Customer Support Agent.