3 Jobs in Albany, NY
Software People is Hiring a Service Desk Technician Near Albany, NY
- Support end users via telephone, email, ticketing system and in-person.
- Support approved applications including but not limited to Office 365, Windows10, Salesforce, SharePoint, Webex, Jira, SAS, Treat, MatLab, ArcGIS and others.
- Assist users with booking, setting up, configuring, and launching Webinars.
- Assist users with A/V equipment and issues in the conference rooms.
- Configure, deploy and support all computing hardware in use at client including laptops, desktops, zero and thin clients, Chromebooks, Mobile Devices and be knowledgeable in their use and support.
- Update and support the virtual machine pools in use at , working with Network Operations to ensure that that all pools are updated, secure and operable for users.
- Support all aspects of user account management including, but not limited to, password resets, access, and permissions.
- Maintain an up-to-date asset inventory and conduct regular rotating audits of equipment.
- Ensure that the client has the licenses needed to operate its approved software and coordinate with vendors and management to procure more when necessary.
- Maintain an up-to-date pool of loaner computing devices for the Authority’s use and train users in their booking and operation.
- Train end users in the correct, safe, and efficient operation of all supported devices, equipment, software, and services.
- Configure, maintain and support all supported Mobile Devices
- Be the Primary and Secondary Point of Contact with vendors for supported Service Desk hardware and services such as, but not limited to Webex, Mobile Phones, A/V equipment, PC Hardware and Service Desk Software Services
- Maintain a supply of configured updated computing hardware and accessories on hand for new hires and break/fix.
- Be responsible for moving and setting up hardware for new hires and employee moves.
- Examine forwarded emails for signs of Phishing or Scams and forward them to the ISO for recording and action if necessary.
- Support remote sites in NYC, Buffalo and West Valley New York via remote and limited in-person means.
- Research new and developing trends in Information Technology and how they can be applied at to further the Authority’s goals and vision.
- Perform other responsibilities as assigned
- Ticket-based assignment and execution of tasks relating to the above responsibilities.
- Jira Service Desk reports, high user satisfaction
- Knowledge of networking technologies and how end users interact with them.
- Strong knowledge supporting the Windows operating system.
- Working knowledge of IP addressing, DHCP, DNS and other core networking concepts
- Experience working with external vendors and maintaining vendor client relationships.
- Computing hardware deployment and imaging
- Strong troubleshooting skills
- A working knowledge of Active Directory support
- Microsoft Office and other common desktop applications
- Ability to work within a team as well as independently.
- Strong knowledge of VMware based virtual desktops, implementation, and support.
- Excellent communication skills
- Experience with help desk ticketing system.
- Ability to lift 50 pounds to desk height.
- Experience with asset management.
- Experience with mobile device management
- PowerShell or other scripting languages
- VIP and “white glove” support experience
- Experience supporting users while traveling or away from common equipment.
- Ability to transition quickly from tasked based to interrupt-based work
- Willingness to take on new tasks some which may require additional training
Job Summary
Contractor
Software & Cloud Computing
$51k-63k (estimate)
05/27/2024
10/09/2024
softwarepeople.us
ATLANTA, GA
25 - 50
1998
ROBERT E HICKS
$10M - $50M
Software & Cloud Computing
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About Software People
Software People, Inc. is a total software consulting and services company that combines expertise and advanced technology like nobody else does. Software People is in the business of helping its customers function more productively and profitably through a full range of specialized staffing and project implementation products and services. It specializes in the areas of Systems Integration, EAI, ERP, CRM, Business/Data Warehousing, and Custom Application Development for vertical markets including healthcare, financial services, insurance, telecommunications, insurance and energy.
The job skills required for Service Desk Technician include Troubleshooting, Help Desk, Service Desk, Active Directory, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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