Position: Hardware Repair TechnicianLocation: Albuquerque, NMSalary Range: $45,000 - $55,000 per yearClearance: Clearable to Q

KeyLogic is seeking a Hardware Repair Depot Technician to support the IT program at a major national laboratory.

This individual will respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.

Responsibilities:

Applies technical and operational knowledge under minimal direction, to configure, operate, and maintain information processing and telecommunications systems; analyzes performance statistics to support tuning, automation, and optimization activities; establishes, composes, and maintains security, capacity, and business continuity controls and documentation; interacts with an operating company or business segment to gain an understanding of the business environment, technical requirements, and organizational direction; collects, defines, and organizes detailed user requirements; defines, plans and deliverables for assigned projects; understands and complies with project budgets; conceptualizes, constructs, tests, implements, and/or operates integrated infrastructure solutions; recommends training plans; and leads continuous improvement activities.

• Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
• Provide set up & medium-to-advanced troubleshooting of video conference equipment.
• Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
• Mac OS & application experience a plus.
• Troubleshoot virtual desktops as required.
• Test application compatibility & support cyber initiatives.
• Other duties as assigned.

Qualifications:

• Associates degree and 4 years of demonstrated PC support, diagnostic/troubleshooting & repair experience, including a solid working knowledge of PC operations including hardware, operating systems and network settings.
• In lieu of a degree, an additional 3 years is needed in related field totaling 7 years of experience.
• U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance.
• Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)
• Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).

Desired experience & skills:

• CompTia Certifications, such as A or Network are desired.
• Microsoft Certifications, such as MCSA Windows is desired.
• Apple Certifications, such as ACSP or JAMF Certs are desired.