The IT Support Technician II position is Full-Time and offers Outstanding Benefits including:

• 12 Paid Holidays
• Vacation, Sick, and Personal Time
• Medial, Dental & Vision – eligible after 1 full month of employment
• Health Reimbursement Account (HRA)
• Employer Paid Life Insurance/ Voluntary Life Insurance
• Voluntary Long-term Disability Insurance
• Flexible Spending Account
• 403(b) Retirement Savings Plan
• Employee Discounts
• Tuition Reimbursement
• Paid Trainings

At the J. Arthur Trudeau Memorial Center our mission is to promote an enhanced quality of life for individuals with intellectual and developmental disabilities. Here at Trudeau, we aim to foster a collaborative work environment which promotes a great company culture. Come see for yourself!

We are seeking an IT Support Technician II to maintain our computer systems and other technologies in a business setting. You should be resourceful to diagnose and resolve problems quickly. You must be comfortable in fast-paced environment with the highest standards of excellence. If you aren’t afraid to have fun with your job and will bring enthusiasm, dedication, and spirit; we want YOU to join our Team!

As an IT Support Technician II, you will be responsible for:

• Responding to and resolving support requests received through the Helpdesk, by phone, email, and other forms of communication
• Troubleshooting hardware and software issues
• Ensuring that networked devices are up to date with the latest security patches
• Using Azure Endpoint Manager to image new desktops and laptops
• Maintaining MDM system as well as configuring, deploying, and updating iOS devices
• Using Active Directory to maintain accurate user account lists and permissions
• Assisting with tasks, including group policy administration, security permission audits, and print services configurations
• Assisting with maintaining switches, firewalls, printers, phone system, and websites
• Creating and helping manage MS Teams and SharePoint sites
• Assisting with creating automations and tools to enhance current processes using MS Forms, Power Automate, and other Microsoft technologies
• Assisting end users with file recovery requests and data protection including file retention policy
• Educating end users and enforcing information technology policies and procedures to maintain a productive and safe computing environment
• Assisting with creating and maintaining educational guides and trainings
• Working in a team environment to help with overall program organization to ensure an efficient and effective program while supporting the agency’s goals and objectives
• Working with external vendors and Managed Service Providers to resolve networking and security issues
• Performing any other duties related to the organization's missions, goals, and operations

Education/ Requirements:

• Minimum of an Associate’s degree or specific certification in field of expertise required
• Bachelor’s degree is preferred
• Minimum of 4 years of experience as a Technician, Specialist, or related profession
• Must be able to maintain confidentiality and prioritize work to meet goals/deadlines, manage multiple tasks, and perform duties in a professional manner
• Should be highly organized, detail-oriented, resourceful, and carry out assignments to completion
• Must possess the ability to foster and maintain positive working relationships with employees, individuals served, families, and related professionals
• Must be able to lift 50 lbs.
• Must have a valid driver's license, automobile insurance, safe driving record, and access to a vehicle

Working at the Trudeau Center will give you an opportunity to be a part of a non-profit agency that has been supporting children and adults who are differently abled for more than 50 years! If you read this posting and think, “Wow! I was meant to do this job,” apply to work at Trudeau today!

Text ITSUPPORT to (401) 216-1113 to apply!