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National Coordination Center by Edera L3C
Washington, DC | Full Time
$123k-153k (estimate)
2 Weeks Ago
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Visitor Services Representative (Operations)
$42k-62k (estimate)
Full Time
1 Day Ago
USAJOBS is Hiring a Visitor Services Representative (Operations) Near Washington, DC
DutiesThe United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America's national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention.
In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.
Duties IncludeThe Visitor Services Representative (Operations) is responsible for ensuring that the Museum floor is staffed in accordance with the daily schedule. Provide immediate oversight with any incidents on the Museum floor involving interface with the public.
Responsible for the troubleshooting and resolution of visitor-interface problems within the public areas of the Museum.
Resolve problems encountered (i.e, visitor complaints, illness of either staff or visitors, or family members who become separated during the Museum visit).
The Visitor Services Representative (Operations) has operational oversight of all three floors of the Museum.
Perform various office functions and implement office procedures in support of visitor service programs and activities, as directed.
Participate in meetings regarding Museum operations and customer service.
RequirementsConditions of Employment
SPECIALIZED EXPERIENCE: You qualify for the GS-6 grade level if you possess one year of specialized experience, equivalent to the GS-5 (or equivalent) grade level in the Federal government, performing the following duties:
Ensures the Museum floor is staffed in accordance with the daily schedule and handles changes to the floor assignments, as needed; providing oversight and troubleshooting of all incidents and occurrences in either the exhibition or public spaces; performing various office functions and implement office procedures in support of visitor service programs and activities; and resolving visitor-interface problems within the public areas of the Museum.
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted).
Additional InformationA complete application consists of the following:
In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.
Duties IncludeThe Visitor Services Representative (Operations) is responsible for ensuring that the Museum floor is staffed in accordance with the daily schedule. Provide immediate oversight with any incidents on the Museum floor involving interface with the public.
Responsible for the troubleshooting and resolution of visitor-interface problems within the public areas of the Museum.
Resolve problems encountered (i.e, visitor complaints, illness of either staff or visitors, or family members who become separated during the Museum visit).
The Visitor Services Representative (Operations) has operational oversight of all three floors of the Museum.
Perform various office functions and implement office procedures in support of visitor service programs and activities, as directed.
Participate in meetings regarding Museum operations and customer service.
RequirementsConditions of Employment
- On-line resumes must be submitted by 11:59pm EST of the closing date.
- You must be a suitable for Federal employment.
- You must be a U.S. citizen.
- You must be registered for Selective Service if applicable (www.sss.gov).
- Time-in-grade requirements must be met by the closing date.
- A one year probationary/trial period may be required.
- A one- year supervisory probationary period may be required.
- Payment of relocation expenses is not authorized.
- The USHMM is an equal opportunity employer.
- This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision granting reasonable accommodation will be on a case-by-case basis.
- As a condition of employment, all new hires must agree to direct deposit of their salary checks. Employees will have up to two (2) pay periods from the date they enter on duty to arrange for their direct deposit transaction.
- This is a Federal agency. Former employees who received a voluntary separation incentive ("buyout") must repay the full amount of it if reemployed under any type of appointment or under a personal service contract within five years after separation with a buyout.
SPECIALIZED EXPERIENCE: You qualify for the GS-6 grade level if you possess one year of specialized experience, equivalent to the GS-5 (or equivalent) grade level in the Federal government, performing the following duties:
Ensures the Museum floor is staffed in accordance with the daily schedule and handles changes to the floor assignments, as needed; providing oversight and troubleshooting of all incidents and occurrences in either the exhibition or public spaces; performing various office functions and implement office procedures in support of visitor service programs and activities; and resolving visitor-interface problems within the public areas of the Museum.
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted).
- Failure to submit required documentation will result in an ineligible rating.
Additional InformationA complete application consists of the following:
- Resume showing relevant experience; cover letter optional. Your resume must indicate your citizenship and if you are registered for Selective Service if you are a male born after 12/31/59. Your resume must include information about your paid and nonpaid work experience related to this position including: job title, duration of employment (mm/dd/yy - mm/dd/yy), hours per week, duties and accomplishments, salary, and your education.
- If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 stating disposition of discharge or character of service or other valid proof of eligibility (i.e., statement of service that shows service dates AND character of service). If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference see http://www.opm.gov/staffingPortal/Vetguide.asp#VeteransEmploymentAct1998.
- Active Duty Service Members-- You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days from the date the announcement closes. Enlisted Record Briefs and military identification do NOT qualify as official documentation. If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online please visit http://www.archives.gov/veterans/military-service-records
- Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
- Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation if applicable (see additional information).
- Education. If this position requires proof of higher education, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Special Instructions for Foreign Education: Education completed in foreign colleges or universities must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website. You MUST provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application.
Job Summary
JOB TYPE
Full Time
SALARY
$42k-62k (estimate)
POST DATE
06/07/2024
EXPIRATION DATE
07/04/2024
WEBSITE
usajobs.gov
HEADQUARTERS
Washington, TX
SIZE
50 - 100
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