At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This Payment Processing Analyst position will manage tasks and projects related to the operations in the Payment Processing Department. Performs all actions related to payment application, billing resolution, and account forensics. The areas of responsibility include payment posting, account adjustments, customer service, research requests, processing upload files to the receivable system, performs account modifications, conducts lockbox research, and completes resolution of unapplied payments for payment application. The position entails close collaboration with the leadership of the department as well as managing relationships with outside vendors. This position is a solid team player who contributes to the common goal and is committed to achieving with the team. This team member consistently demonstrates commitment to accuracy and thoroughness with superb attention to detail. Establishes a pattern of seeking out, identifying and correcting errors. Shows initiative by looking ahead at what task should be completed next through prioritization of work- load. Looks beyond the current problem to see how it may be linked with or could be affected by other issues.

The individual embodies the Holiday Inn Club Vacations values of caring, courage, and commitment. Adheres to Company standards and maintains compliance with all policies and procedures. Completes all required Company trainings and compliance courses as assigned.

ESSENTIAL DUTIES: 

• Manage the Payment Processing Inbox by responding to all internal and external inquiries and assuring that proper teams are involved if needed. Resolves complaints and research requests by investigating the receivable system and using critical thinking skills to proactively solve problems.
• Responsible for the department’s daily bank file, including the ability to quickly identify and correct any variances or errors. Assure banks files are received, ACH files are sent, transmission email confirmations are sent and received. Analyze and performs various account adjustments for 30 different sites.
• Build and maintain strong professional relationships with all business partners. Maintaining a high level of customer service.
• Review and sign off on owner’s refunds. Audit Team Reports and work with Payment Processors during crunch times to maintain day to day operations up to date.
• Independently manage tasks related to ad-hoc projects. Including opening tickets for issues that need IT assistance. Assist with analysis related to testing and data conversion for any system updates related to payments. Assist Sr. Manager as necessary to accomplish department goals and objectives.

REQUIREMENTS:

• Associates degree in Business Administration or equivalent experience required
• 3 years of Payment Processing experience, operational analysis, or financial analysis experience required
• Timeshare /Hospitality industry experience a plus.
• Proficient knowledge in Microsoft Excel
• Strong organizational skills with attention to detail
• Excellent written and verbal communication skills
• Ability to perform repeatable tasks at a high level of quality and efficiency
• Capacity to work effectively and efficiently on multiple projects simultaneously
• Must work well in a fast-paced changing environment
• Must be willing to work in a team oriented and dynamic environment to achieve departmental and company goals