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GOTRAX is an electric scooter/bike startup based in Carrollton, TX. Opening May 2017, we're now the second largest electric scooter manufacturer in the world. Our dedicated customer support team has an opening for 3 to 5 driven individuals. This role reports to Customer Service Manager, Operations Dept, Warehouse Management.
Job Summary:
The ideal candidate will be an independent worker, fast learner, self-motivated, personable, detail-oriented, reliable, and organized professional capable of handling hundreds of client support tickets while utilizing outstanding customer service. Responsible for all procedures relating to the escalated Tier 2 support of our clientele and warehouse repair crews.
Job Description:
Roles and Responsibilities:
Under the direction of leadership, roles and responsibilities include but are not limited to:
Skills:
Requirements:
Benefits:
Job Type: Full Time
Work schedule and Location:
We are an equal opportunity employer, a drug-free workplace, and participates in the DHS E-Verify program.
This is for immediate hiring. We would love to hear from you!!
Full Time
$58k-75k (estimate)
06/09/2024
06/25/2024
taomotor.com
Carrollton, TX
The following is the career advancement route for Customer Service Representative - Tier 2 positions, which can be used as a reference in future career path planning. As a Customer Service Representative - Tier 2, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative - Tier 2. You can explore the career advancement for a Customer Service Representative - Tier 2 below and select your interested title to get hiring information.