• Hire, develop, and performance manage banquet service personnel in accordance with Club procedures.
• Outline and implement various training programs, including required training and Hospitality First, to the banquet service personnel in order to maintain a well-trained staff adhering to the Invited service standards to achieve Service Excellence and drive Member satisfaction and retention.
• Schedule banquet service personnel and the budget labor costs. Make necessary staffing adjustments as changes occur in the banquet area. 
• Ensure controls on time reporting via timekeeping system are in place by computing the total hours and making sure the time are accurate by both the employee and the supervisor. Ensure employees are adhering to mandated policies and procedures as outlined in the Timekeeping Policy.
• Communicate with the Private Event Director during the preparation of private functions to ensure there is correct staffing and execution of the event.
• Ensure service of food and beverage to the Members and guests, adhering to the Invited standards of service and excellence.
• Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets. 
• Oversee events/banquets and make sure food is out on time. Communicate with the host, after event, to ensure that everything met their standards. Collect payment for the event, completing necessary paperwork according to accounting processes and standards The Banquet Manager coordinates with the Member Relations Director and Private Events Director to ensure that all events are well-organized and exceed the expectations of the host.
• Involved in the hiring and training of staff.

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Invited is an Equal Employment Opportunity Employer / Invited participates in E-Verify. 

This job post is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary.