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Call Center Executive
$200k-264k (estimate)
Full Time | IT Outsourcing & Consulting
1 Week Ago
millenniumsoft is Hiring a Call Center Executive Near Stuart, FL
Position : Call Center Executive Location : Stuart, FLDuration : 12 Months ContractStart Time : 9:30 AMEnd Time : 6:00 PMTotal Hours/week :40.00Description
- This is a call center role with metrics needed. Call Center experience is preferred.
- Some medical billing or insurance is very helpful.
- Paid training is provided. We are looking for people who are seeking long term careers.
- This is a possible temp to perm role.
- Good computer skills required with strong Microsoft Office experience.
- Will be performing alpha and numeric data entry. Candidate should have strong ability to retain verbal information and strong verbal communication skills.
- To verify new patient insurance coverage and to re-verify existing patient insurance coverage for medical supply eligibility and billing purposes
- Verification and documentation of new patient insurance coverage and coordinating costs for supplies in order to communicate to the patient and billing what the patient order cost will be
- Re-verification of existing patient insurance coverage to ensure that repeat order cost and eligibility is communicated to the patient and the billing department
- Contact insurance carriers to request any prior authorizations as needed for patients that must seek prior approval before obtaining medical supplies
- Special verification projects for newly contracted insurance plans and audit of any patients that may be impacted
- Verification of insurance coverage through HIPAA and regulatory complaint out bound phone calls or via the providers online portal
- Communication internally with Sales operations or Medical Billing operations of insurance eligibility for each new and existing patient in order to complete the sale or obtain further medical documentation
- Communication externally with patients to explain information received relative to their insurance benefit and how it relates to their medical supply purchase
- Develops and maintains knowledge in medical terminology, billing and insurance guidelines
- Ability to identify and professionally resolve insurance verification related issues
- Track daily production and submit daily log to direct supervisor.
- Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
- Performs other duties and tasks as assigned
- No supervisory responsibilities
- Provides work direction only
- Provides work direction plus has responsibility for hiring, promotions, transfers, performance management, discipline, and discharge.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- High School Diploma or general education degree (GED);
- one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. Ability to write internal and external business correspondence.
- Ability to effectively present information and respond to questions from management, team members, and/or customers.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills.
- Ability to solve practical problems and deal with a variety of variables.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.
- Knowledge of Microsoft Office Applications, Access or other database software
- Telecommunications: ability to utilize or knowledge of call center telecommunications software
- No certifications required
- Demonstrate ability to produce one (1) completed insurance verification every 9-11 minutes on average, with an error rate of 3.5% or less each calendar quarter.
- Production and quality standards are at the sole discretion of management and are subject to revision at any time and without prior written notice.
- Ability to work some evening shifts, weekends, and overtime as needed
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear.
- The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the duties of this position, the employee performs tasks in a temperature controlled office environment under normal office conditions.
- The noise level in the work environment is usually moderate.
- The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.
- The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.
- The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed.
- This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
- Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$200k-264k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
06/25/2024
WEBSITE
gomillenniumsoft.com
HEADQUARTERS
FAIRFAX, VA
SIZE
50 - 100
FOUNDED
2000
CEO
SHAILAJA MASHETTY
REVENUE
$5M - $10M
INDUSTRY
IT Outsourcing & Consulting
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