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How many companies can say they've been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region:Thispositionislocatedin Dublin, CA
What's the role?AsaManager, Escalation Support ,yougettoworkwithanastonishing global teamthatplaysavitalrolein 2nd level escalation support .Show case your skills and experience with process enhancement .
Sound Interesting? Here's what you'll do:The Second Level Service Hub Regional Manager is responsible for management of the 2nd level Tech Support and Escalation team within Americas Service HUB for the Americas region. This role will global 2nd Level support in coordination with the Head of Americas Hub.
Ensures compliance and adherence to SOPs/WIs in the area of responsibility
The annual pay range for this position is $149,600 -$187,700.
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer
Your ZEISS Recruiting Team:
Tina EilermanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
We are an EEO/AA/Veterans/Disabled employer.Full Time
$81k-105k (estimate)
05/18/2024
07/16/2024
The job skills required for Manager, Escalation Support include Leadership, Customer Satisfaction, Planning, Written Communication, Team Management, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Escalation Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Escalation Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager, Escalation Support positions, which can be used as a reference in future career path planning. As a Manager, Escalation Support, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Escalation Support. You can explore the career advancement for a Manager, Escalation Support below and select your interested title to get hiring information.