Job Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills and a passion for helping customers. This position offers the opportunity to work in a dynamic and supportive environment. Duties: - Answer incoming customer inquiries via phone, email, and chat - Provide information about products and services - Assist customers with order placement, modifications, and cancellations - Resolve customer complaints in a professional manner - Perform data entry tasks accurately and efficiently - Utilize medical terminology when interacting with healthcare-related inquiries - Analyze customer needs to recommend appropriate solutions - Communicate effectively in English and Spanish to assist bilingual customers Experience: - Previous experience in customer service is preferred - Proficiency in data entry and phone etiquette - Familiarity with medical terminology is a plus - Multilingual abilities, especially in Spanish, are advantageous - Strong analytical skills to assess customer requirements - Excellent communication skills to interact with diverse customer base This position offers competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and meet the qualifications outlined above, we encourage you to apply for this rewarding Customer Service Representative role.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 1 year (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Van Nuys, CA 91406 (Required)

Ability to Relocate:

• Van Nuys, CA 91406: Relocate before starting work (Required)

Work Location: In person