Job Description

Join American Family - Hines Agency, a well-established insurance agency located in the heart of Ellsworth, Wisconsin, as our new Office and Account Manager. We take pride in our local roots and commitment to serving the community with professionalism and expertise.

As the Office and Account Manager, you will be the backbone of our operations, managing day-to-day administrative tasks, nurturing client relationships, developing marketing strategies and ensuring our office runs smoothly. Your proactive approach and excellent organizational skills will be key in supporting our agency's success.

We like to maintain a fun work environment and a culture that everyone can thrive in, by supporting each other & ensuring an open-door policy. We are looking for someone that is results-driven that can help develop processes and maintain the flow of the office.

If you are looking for a rewarding role that offers stability and the opportunity to grow within a supportive team environment, American Family - Hines Agency is the place for you. Apply today and be part of our dedicated team!

Benefits

Paid Time Off (PTO)###Flexible Schedule###Work from Home###Dental Insurance###Vision Insurance###Life Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###Retirement Plan###Evenings Off###Health Insurance Stipend###Fun Work Environment###Free Coffee###Quarterly Bonuses###Incentive Trips & Offers###

Responsibilities

• Office Management: Oversee administrative tasks, including organizing files, scheduling appointments, and managing office supplies.
• Account Handling: Assist clients with policy inquiries, updates, and claims, ensuring their needs are met promptly and accurately.
• Client Communication: Build and nurture relationships with clients through effective communication and personalized service.
• Team Support: Collaborate with colleagues to optimize workflows and maintain a positive work environment.
• Report Generation: Compile data and generate reports to track client interactions and monitor performance.
• Client Retention: Implement strategies to enhance client satisfaction, loyalty, and retention.

Requirements

• Experience: Previous experience in office management, customer service, or a related field is advantageous.
• Organizational Skills: Strong organizational abilities with attention to detail and time management.
• Communication: Excellent verbal and written communication skills to interact effectively with clients and team members.
• Client-Focused: A genuine interest in serving clients, addressing their needs, and ensuring a positive experience.
• Team Player: Ability to collaborate with a diverse team, share knowledge, and contribute to a positive work environment.
• Professionalism: Maintain a high level of professionalism, integrity, and confidentiality in all interactions and tasks.
• Insurance Licensed required but not necessary to apply.