DAZONN Technologies PrivateLimited is a leading technology company that provides innovativesolutions to businesses of all sizes.

We are currently seeking amotivated and customeroriented individual to join our team as aCustomer Service Representative.

Asa Customer Service Representative you will be responsible forproviding exceptional customer service to our clients. Your mainduties will include answering customer inquiries resolvingcomplaints and providing information about our products andservices.

You will also be responsible for maintaining accuratecustomer records and ensuring customersatisfaction.

KeyResponsibilities :

Responding to customerinquiries via phone email and live chat in a timely andprofessional manner

Resolving customercomplaints and issues effectively andefficiently

Providing accurate information aboutour products and services to customers

Maintaining customer records and updating information asneeded

Collaborating with other departments toensure customer needs are met

Identifying andescalating complex customer issues to the appropriate teammembers

Following up with customers to ensuretheir satisfaction and address any additionalconcerns

Keeping uptodate with product knowledgeand company policies to provide accurate information tocustomers

Maintaining a positive andprofessional attitude at all times even in difficultsituations

Striving to meet and exceed customersatisfactiongoals

Qualifications :

Previous customer service experiencepreferred

Excellent communication andinterpersonal skills

Strong problemsolving anddecisionmaking abilities

Ability to work wellunder pressure and handle multiple taskssimultaneously

Proficient in Microsoft Officeand other computer applications

Ability to adaptto changing situations and learn new processesquickly

Strong attention to detail andorganizational skills

Ability to workindependently and in a team environment

Willingness to work flexible hours including evenings and weekendsif needed

At DAZONN Technologies we value ouremployees and strive to create a positive and inclusive workenvironment. We offer competitive salary and benefits packages aswell as opportunities for growth and development within thecompany.

If you are passionate about providingexceptional customer service and want to be a part of a dynamic andinnovative team we encourage you to apply for our Customer ServiceRepresentative position.

Remote Work :

Last updated : 2024-05-22