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Desktop/DSS L2 -Window 11 Upgrade
Plymouth MA
Onsite role
As DSS resource, you will be responsible to solve client issues in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, Zensar provides an environment were challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities:
· Imaging and new PC Deployment Using window 11. Expert level experience Installing and Building machine is needed
· Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
· Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
· Good at troubleshooting skills and imaging
· Experience on ServiceNow ticketing tool will be a plus.
· Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
· Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.
· Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
· Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.
· Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.
Required Technical and Professional Expertise
· 6 years’ experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
· and technologies such as AD, DNS, Exchange, and Citrix.
· 4 years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
· Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
· Understanding of Windows 10 new features, feature updates, and industry best practice processes.
· Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
· Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
· Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
· Active technical certifications would be an asset.
· ITIL-Foundation and Agile experience an asset.
Job Type: Contract
Pay: $28.00 - $30.00 per hour
Expected hours: 8 per week
Benefits:
Experience level:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Contractor
$60k-74k (estimate)
05/19/2024
09/14/2024
The job skills required for Desktop Technician include Desktop Support, Troubleshooting, Customer Service, Operating System, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Technician positions, which can be used as a reference in future career path planning. As a Desktop Technician, it can be promoted into senior positions as a CAD Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Technician. You can explore the career advancement for a Desktop Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Technician for your reference.
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Quotes from people on Desktop Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Technician jobs
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Step 3: View the best colleges and universities for Desktop Technician.