DSS L2 -Window 11 Upgrade

Plymouth MA-Onsite role

Contract Role -6-8 Months

Responsibilities:

• OS deployment and application using SCCM and Intune.
• Experience with the Windows 11 process of refreshing machines, and shipping out equipment.
• Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
• Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
• Assist end-users with pre-migration tasks such as data backup and application compatibility checks.
• Perform deskside hardware and software assessments to ensure compatibility with Windows 11.
• Participate in the migration process by deploying Windows 11 on user machines according to established procedures.
• Transfer user profiles, data, and settings to the new environment.
• Troubleshoot any technical issues encountered during or after the migration and escalate complex problems as needed.
• Provide end-user training on the new features and functionalities of Windows 11.
• Document all support interactions and migration progress for future reference.
• Maintain a positive and professional demeanor while working with users during the migration process.
• Must be a self-starter and have good organizational skills.
• Good at troubleshooting skills and imaging
• Experience with the Ivanti ticketing tool will be a plus.
• Monitor and analyze gap-building processes to rationalize, troubleshoot, and escalate technical problems with endpoint management clients, client inventory, application deployments, and security patching.

Required Technical and Professional Expertise

• 6 years experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. and technologies such as AD, DNS, Exchange, and Citrix.
• 2 years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
• Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
• Understanding of Windows 11 new features, feature updates, and industry best practice processes.
• Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
• Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
• Active technical certifications would be an asset.
• ITIL-Foundation and Agile experience an asset.