The Front Desk Receptionist will have strong customer service and self management skills, be a creative thinker and can work on a team in the Admissions and Enrollment Department. Under the directions of the Department Head the candidate will coordinate administrative functions within the division including updating the supplies list, answering and directing phone calls to appropriate parties, responding to employee inquires, maintaining a record of visitors, assisting with the follow up of student leads, process and and other related duties as required.

Roles & Responsibilities

Assist the Enrollment Specialist by:

• Scheduling appointments for prospective students
• Scanning required documents provided by students that are enrolling into Ideal Institute of Technology
• Setting up academic assessments for students on the day of appointment

Assist in day-to-day operations by: * Serving as the greeter and primary resource for information regarding the both campuses

• Escorting visitors as needed to the appropriate departments
• Maintaining and overseeing the physical environment of the reception area
• Screening incoming calls and redirect as appropriate and bring to Department Head’s attention when necessary
• Providing support as needed to prepare presentations or organize materials for meetings.
• Aiding with in-house meetings and special events that occur throughout the year

Essential Functions

• Receives, sorts, processes, and distributes incoming emails; answers, reviews, and initiates correspondence as necessary; resolves citizen questions and complaints.
• Welcomes official and public visitors, answers visitor questions, answers telephones and responds to questions as business indicates, gives directions, and provides other information as requested
• Resolves complaints or concerns
• Collects, processes and enters information for prospective student appointments.
• Build relationships with a current and potential community partners for continuity in the level of mutual service

Education & Experience

• HS Diploma/GED required. Bachelor's degree preferred
• Minimum of three (3) years of office and clerical experience, preferably in an academic or institutional environment
• Demonstrated facility and skills with standards computer software packages and/or basic data management software
• Demonstrated customer service orientation and communication skills and the ability to work well as a team member
• Business writing skills preferred

Skills & Knowledge Required

• Proficient in Google Suite
• Skilled in managing multiple tasks and responsibilities
• Excellent organizational and problem-solving skills
• Effective contributor in a diverse environment
• Ability to follow the expectation of treating fellow employees, students, and the institution's guests with civility, and to refrain from activities that disrupt the efficient functioning of the college
• Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
• Bilingual capability is a plus but not required

Hourly Pay

Hourly Pay will start at $15/hour. After 6-months, employees will be evaluated on job performance for increase in pay up to $18/hour. If hired, you will go through a 90-Day Professional Growth Period.

Job Types: Full-time, Contract

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What type of value do you feel you can add to this position?

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk: 3 years (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Pleasantville, NJ: Relocate before starting work (Required)

Work Location: Multiple locations