Overview : Summary / Objective

Summary / Objective

The Outbound Sales Representative must display strong communication and

organizational skills, be personable, detail-oriented, and confident. This is an inside sales

position. The main responsibilities will be to book maintenance agreements, sell

memberships and follow up on unsold work from salesmen as well as techs. Always

Essential Functions

Fill the board with maintenance, working with Dispatch and CSR to ensure

the board is full. Always focused on getting tech in the residence for

opportunity.

Communicate all interaction with customers into Service Titan making sure

all notes are precise and with purpose.

Utilize list in Service Titan to reach client list and provide a 3 close sales

process to each client.

Keep detailed notes for your customers so you can follow up and build

relationships with our clients.

Sell Membership plans on a renewal basis as well as to new clients.

Understand the THCC plan 100%.

Develop a routine of following up on all unsold jobs utilizing the follow up

board in Service Titan and providing results. Understand there will be times

Certain departments will need extra focus to fill open gaps.

• Submit the sales tracking to Dispatch Manager.
• Review all opportunities to follow up on membership, maintenance and

unsold. Keep detailed notes for success.

Communicate weekly with individual Salespeople and Service experts that

are assigned to maintain strong working relationships and strategize on

upcoming follow up calls.

Ensure your sales record sheets are up to date showing current monthly

revenue as well as projected revenue.

Present to your manager any issues or ideas for the team to grow and get

better.

Assist CSR dept. when there is overflow to serve our clients at the highest

level.

Forward any client issues that arise to the appropriate managers for

immediate action to correct.

• Uphold and carry out company policies and procedures and core values.
• Stay up to date on knowledge of current services offered at All Hours

Plumbing Heating & Air.

Competencies

1. Customer Service

2. Communication proficiency

3. Sales

4. Initiative

5. Time Management

6. Technical Capacity

7. Personal Effectiveness / Credibility

8. Negotiation

9. Thoroughness

10. Collaboration

11. Flexibility

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position is working in a professional office environment. This role routinely uses

standard office equipment such as laptop computers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand;

walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands

and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or

smell. The employee must occasionally lift or move up to 20 pounds. Specific vision

abilities required by the job include close vision, distance vision, color vision, peripheral

vision, depth perception and the ability to adjust focus.

Position Type / Expected Hours of Work

This is a full-time position. Hours are Tuesday through Saturday, 8 : 00 a.m to 5 : 00 p.m.

This position is not eligible for Telecommuting Work Arrangements.

Travel

There is no travel required for this position.

Required Education and Experience

1. High school diploma or GED equivalent required.

2. Computer literate and proficient using G-Suite, Service Titan, Slack, Zoom etc.

3. Experience using office machinery (fax, printer, copier, phone systems etc.).

4. Excellent customer service skills.

5. Previous experience in sales or marketing.

6. Organized and detail-oriented.

7. Outstanding communicator both verbally and written.

Preferred Education and Experience

1. Associates degree in office administration, management or related field.

2. 2 years working in office administration.

3. 2 years experience working in Sales and Marketing.

4. Prior experience working in the Plumbing or HVAC contractor industry.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive

listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

AAP / EEO Statement

All Hours Plumbing, Heating & Air provides equal employment opportunities to all

employees and applicants for employment and prohibits discrimination and harassment

of any type without regard to race, color, religion, age, sex, national origin, disability

status, genetics, protected veteran status, sexual orientation, gender identity or

expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring,

placement, promotion, termination, layoff, recall, transfer, leaves of absence,

compensation and training.

Last updated : 2024-05-02