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Working at Thoropass
Thoropass makes it as easy to do the right thing as it is to check a box. Our team members believe that partnership lightens the load. Not everyone can be an expert at everything – lending each other support in areas of weakness strengthens everyone’s offering. We collaborate openly and enthusiastically; without ego.
What We Do
At Thoropass, we’re compliance experts, so you don’t have to be. Pairing easy software that’s always getting smarter with expert guidance and continuous monitoring, we integrate into your process to prepare you to pass any audit, every year, with flying colors. Hundreds of growing companies use Thoropass’s compliance automation platform, expert services, auditors, and partner ecosystem to get and stay compliant over the lifetime of their business.
We are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically, and we’re poised for continued break-out growth in 2023 and beyond.
About the Role
As the Sr Director of Customer Success, reporting to the CRO, you will lead a team of front-line leaders and individual contributors, focusing on inspiring and guiding them to meet and exceed customer retention, expansion, and satisfaction goals. You will provide personalized mentoring to each Customer Success Manager (CSM), helping them navigate challenges and celebrate successes. Your role encompasses overseeing the entire customer lifecycle, from initial onboarding and product adoption to account expansion and renewal. You'll refine strategies to maximize customer value, streamline onboarding processes, and create engaging training programs for a seamless customer experience.
In collaboration with your team, you'll identify upselling and cross-selling opportunities, driving revenue growth alongside the sales team. You will develop and execute strategic plans for the Customer Success department, ensuring alignment with the company's overall vision. Regular meetings with executive and management peers will help align goals and share insights. You'll create and maintain playbooks and best practices, leveraging tools and data to enhance customer interactions and make data-driven decisions. Building strong customer relationships is paramount, identifying opportunities for customers to become advocates, references, or case studies, showcasing the value of Thoropass. Your day blends strategic planning, hands-on support, and continuous improvement to foster a customer-centric culture driving success for both customers and the company.
What You'll Do
Skillsets/ Requirements
Bonus Points
Compensation:
Full Time
$179k-240k (estimate)
06/07/2024
08/05/2024