You haven't searched anything yet.
About us
Overholt Heating & Air is a small, family owned and operated HVAC business in Collinsville, OK.
```Job Summary```
We are seeking a reliable and detail-oriented Service Dispatcher to join our team. As a Service Dispatcher, you will play a crucial role in coordinating and dispatching service requests to our team of technicians. Your excellent organizational skills and ability to multitask will ensure that our customers receive prompt and efficient service.
```Duties```
- Receive incoming service requests via phone or email
- Gather necessary information from customers to accurately assess the nature of the service needed
- Dispatch technicians to service locations based on their availability, proximity, and skillset
- Monitor technician progress and provide updates to customers as needed
- Maintain accurate records of service requests, dispatches, and technician availability
- Coordinate with other departments to ensure smooth workflow and timely resolution of service issues
- Utilize GPS and transportation management systems to optimize technician routes and minimize travel time
- Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Assist with administrative tasks such as data entry, filing, and generating reports
```Requirements```
- High school diploma or equivalent
- Previous experience in dispatching or customer service preferred
- Proficient in using phone systems and computer software such as Microsoft Excel, Quickbooks, etc.
- Strong knowledge of transportation planning and logistics processes
- Excellent communication skills with a professional phone etiquette
- Ability to type quickly and accurately
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Knowledge of HVAC industry terminology is a plus
If you are a motivated individual with excellent problem-solving skills and a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Service Dispatcher and contribute to our commitment to delivering top-notch service to our valued customers.
Job Type: Part-time
Expected hours: 22.5 – 25 per week
Schedule:
Ability to Relocate:
Work Location: In person
Part Time
$36k-46k (estimate)
03/05/2024
06/29/2024
overholtair.com
Wickliffe, OH
<25
The job skills required for Customer Service/Dispatcher (Part Time) include Customer Service, Problem Solving, Communication Skills, Customer Satisfaction, Data Entry, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service/Dispatcher (Part Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service/Dispatcher (Part Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service/Dispatcher (Part Time) positions, which can be used as a reference in future career path planning. As a Customer Service/Dispatcher (Part Time), it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service/Dispatcher (Part Time). You can explore the career advancement for a Customer Service/Dispatcher (Part Time) below and select your interested title to get hiring information.