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Job Summary :
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strength individuals, families, and communities for a better quality of life.
DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit : or click on the link to view Our DES’ video. Come Join the DES Team!
If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.
The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Customer Service Representative 2 in our Sierra Vista Office.
This position is the first point of contact in the office. This position, under general supervision, will screen Medical Assistance (MA), Nutritional Assistance (NA), and Cash Assistance (CA) applications.
The member will use the state system to record details of customer interactions, complaints, or comments as well as details on actions taken to assist the customer.
This is an in-person, on site-position.
Job Duties :
Essential Duties and Responsibilities include but are not limited to :
Knowledge, Skills & Abilities (KSAs) :
Knowledge of :
Skills in :
Ability to :
Selective Preference(s) :
The ideal candidate for this position will have :
At least one year experience in a direct contact, customer service environment.
Pre-Employment Requirements :
Benefits :
The Arizona Department of Economic Security offers a comprehensive benefits package to include :
Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our
Retirement :
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period.
The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Full Time
$36k-45k (estimate)
05/31/2024
07/29/2024