Job Summary :

Under general supervision, performs a variety of skilled work activities in the operation and maintenance of a recreational, historic, or natural resource park;

interprets natural features of the area, or historic objects / artifacts for visitors; and ensures public safety by enforcing Park rules and regulations.

Job Duties :

Infrastructure & Amenities :

Performs general tasks necessary to ensure proper working order and condition of park buildings, equipment, infrastructure, and amenities

Public & Staff Safety :

• Promote the safety of park visitors and enforce Park rules and protect Park resources
• Confers with local officials and law enforcement officers
• Utilizes a two-way radio communications system

Customer Service :

• Provide customer service by phone and in person and respond to public inquiries about park hours, accommodations, and reservations
• Hosts visitors

Cash Handling :

Perform, cashier duties at Contact Station / Gift Shop; collect and account for fees for park admission and store purchases

Maintenance :

Perform general maintenance duties in the areas of plumbing, carpentry, landscaping, equipment operations, minor electrical, and other similar tasks

Water Compliance / Reporting :

• Under direction, execute the daily activities necessary to ensure the safe operation of the water & wastewater operations at Buckskin Mountain / River Island
• Records and completes all necessary reports concerning Buckskin Mountain / River Island Water & Wastewater operations
• Documents, records, and submits records and reports within established requirements

Knowledge, Skills & Abilities (KSAs) :

Knowledge :

• Techniques for display and interpretation of objects, artifacts, and general resources to visitors
• Principles and processes for providing customer and personal services
• Water and wastewater treatment equipment and practices
• Park rules, fees, and revenue functions
• General office procedures

Skill :

• Public relations and information dissemination, active listening, service orientation, and critical thinking
• Basic water and waste operations techniques
• Driving and operating automatic equipment

Ability :

• Perform procedures associated with water and wastewater treatment
• De-escalate upset or noncompliant visitors
• Oral and written communications
• Interpersonal relationships
• Perform math calculations
• First aid techniques

Selective Preference(s) :

• Two years of experience equivalent to a Park Ranger Specialist, or three years of work experience in customer service, library, or museum work, or a Bachelor’s degree in Park Management, Forestry, Natural Resources Management, or a closely related field
• Any combination of training and experience that meets knowledge, skills, and abilities may be substituted

Pre-Employment Requirements :

• Must possess and maintain a current Arizona Driver’s license appropriate to assignment
• Within six months of hire, possess and maintain CPR / First Aid certification

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply :