Directly supervise and coordinate the activities of clerical and administrative support workers.

• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
• Compute figures such as balances, totals, or commissions.
• Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
• Coordinate activities with other supervisory personnel or with other work units or departments.
• Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
• Develop or update procedures, policies, or standards.
• Make recommendations to management concerning such issues as staffing decisions or procedural changes.
• Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
• Develop work schedules according to budgets and workloads.
• Monitor inventory levels and requisition or purchase supplies as needed.
• Discuss work problems or grievances with union representatives.
• Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
• Arrange for necessary maintenance or repair work.
• Keep informed of provisions of labor-management agreements and their effects on departmental operations.
• Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
• Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

• Explain regulations, policies, or procedures.
• Respond to customer problems or complaints.
• Supervise clerical or administrative personnel.
• Train personnel.
• Develop organizational policies or programs.
• Supervise clerical or administrative personnel.
• Train personnel.
• Supervise clerical or administrative personnel.
• Examine documents to verify adherence to requirements.
• Administer personnel recruitment or hiring activities.
• Explain regulations, policies, or procedures.
• Prepare employee work schedules.
• Maintain inventory records.
• Record personnel information.
• Calculate financial data.
• Compile data or documentation.
• Prepare research or technical reports.
• Coordinate operational activities.
• Analyze financial information.
• Develop organizational policies or programs.
• Provide information to coworkers.
• Confer with coworkers to coordinate work activities.
• Develop organizational policies or programs.
• Prepare employee work schedules.
• Monitor inventories of products or materials.
• Confer with coworkers to coordinate work activities.
• Coordinate operational activities.
• Report maintenance or equipment problems to appropriate personnel.
• Maintain current knowledge related to work activities.
• Coordinate operational activities.

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• Citrix
• Data entry software
• FileMaker Pro
• Handheld computer device software
• Healthcare common procedure coding system HCPCS
• Human resource management software HRMS
• IBM Cognos Impromptu
• IBM Domino
• IBM Notes
• Intuit QuickBooks
• Medical condition coding software
• Medical procedure coding software
• MEDITECH software
• Microsoft Access
• Microsoft Dynamics
• Microsoft Dynamics GP
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Project
• Microsoft Publisher
• NetSuite ERP
• Oracle E-Business Suite Financials
• Oracle Fusion Applications
• Oracle Hyperion
• Oracle JD Edwards EnterpriseOne
• Oracle PeopleSoft
• Oracle PeopleSoft Financials
• Sage 50 Accounting
• Salesforce software
• SAP
• SAP Crystal Reports
• Tax software
• Yardi
• 10-key calculators
• Bookkeeping software
• Computer data input scanners
• Computer laser printers
• Contract management software
• Desktop computers
• Document management system software
• HCSS HeavyBid
• HCSS HeavyJob
• Intuit Quicken
• Laptop computers
• Laser facsimile machines
• Liquid crystal display LCD projectors
• Microsoft Internet Explorer
• Microsoft Office
• Microsoft Word
• Mozilla Firefox
• Multi-line telephone systems
• Payroll software
• Personal computers
• Photocopiers
• Photocopying equipment
• Postal scales
• Project management software
• Scanners
• Voice mail systems
• Web browser software
• Work scheduling software

Our comprehensive benefits package goes beyond insurance and time off to make sure you're able to grow both personally and professionally during your time here.

-Competitive salaries, *paid time off

-*Health Insurance, Dental, Vision, Accident, Disability Insurance

*-401(k) with matching contributions

-Access to FREE childcare

-Sign on bonus after 90 days