POSITION DESCRIPTION
June 2023

Seasonal Guest Service Agent
Association Mission and Values

The Colorado Chautauqua Association (CCA) is a 501(c) 3 Colorado non-profit corporation
dedicated to preserving, perpetuating, and improving the site and spirit of the historic
Chautauqua by enhancing its community and values through cultural, educational, social and
recreational experiences. The chautauqua experience is based on lifelong learning, love of
nature, voluntary simplicity, and music, oration, and the arts. Historic significance, traditions,
cultural relevance, respite, and enrichment are among the community benefits provided by the
Colorado Chautauqua.
General Description

The Seasonal (mid-April thru mid-October) Guest Service Agent is a non-exempt, non-benefitted
position. The Seasonal Guest Service Agent’s duties include assisting visitors, registering guests,
managing reservations, and providing detailed information about cottages/units, rates and
amenities. Shifts will vary from 6:00 a.m. to 12:00 p.m. and will include a mix of weekdays and
weekends. For emergency and inclement weather reporting, this position is considered
essential.
Responsibilities

on any early check in requests, guest service special requests and additional needed rooms
sold for the day. Ensure all rooms are ready for arrival.

• Providing guest with all needed information at check-in.
• Provide general information to public and guests regarding Chautauqua programs and

Boulder or other similar CCA-required reports, as assigned.

guest mail when needed.

• Maintain clean and tidy Front Desk and Lobby areas.

• Stock and replenish CCA collateral and guest service offerings, beverages, snacks,

• Monitoring, recording, and ordering of Front Desk office supplies, as assigned.
• Performs additional responsibilities and special projects as assigned by the Front

Desk Manager.

Reporting Relationships

Reports to Front Desk Manager; Lead Guest Service Agent when manager not on duty.

Experience

• 2 years’ previous experience in a customer service role, hotel setting, a plus.

• Creates confidence and trust with others, is socially aware of self and others and is known

• Utilizes a variety of approaches and communication techniques tailored to each situation.
• Is comfortable in conversing with individuals from a variety of backgrounds and at all

Technical Skills
Proficient in use of Microsoft Word, Outlook, Teams, and Internet Explorer, property management
systems, as well as other software and cloud-based apps and programs necessary to perform essential
duties of the position.
Physical Requirements

Duties require lifting and/or carrying of objects weighing up to 25 pounds. Must be able to climb
stairs, ladders as well as navigate the site which has a 200-foot elevation change.
Additional Qualifications

Every employee at the Colorado Chautauqua Association is expected to be a creative problem
solver as well as possess a strong and positive attitude regarding hospitality and customer service,
striving to provide a high-quality guest experience through every action taken.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or
qualifications associated with the job.