POSITION DESCRIPTION

March 2023

Seasonal Box Office Staff
Association Mission and Values

The Colorado Chautauqua Association (CCA) is a 501(c)3 Colorado non-profit corporation dedicated
to preserving, perpetuating, and improving the site and spirit of the historic Chautauqua by
enhancing its community and values through cultural, educational, social, and recreational
experiences. The chautauqua experience is based on lifelong learning, love of nature, voluntary
simplicity, and music, oration, and the arts. Historic significance, traditions, cultural relevance,
respite, and enrichment are among the community benefits provided by the Colorado Chautauqua.
General Description

Box Office Staff is a seasonal (mid-April thru early October), part-time, non-exempt, non-benefited
position, responsible for carrying out box-office activities such as ticket sales, phone inquiries, and
night-of-show customer service in an often-fast paced environment. Evening and weekend work is
required in meeting position responsibilities. For emergency and inclement weather reporting
purposes this position is non-essential.
Duties and Responsibilities

• Accurately handle cash, credit card, and check transactions to sell tickets in conjunction with

• Provide excellent customer service to Chautauqua and Colorado Music Festival patrons.
• Effectively problem solve when issues or challenges arise in a positive manner.
• Handle customer inquiries and ticket orders by phone and in person at ticket kiosk while

Colorado Music Festival including history, programming, shuttle services, other Chautauqua
departments and the Dining Hall.

Requirements/Qualifications

CCA | Job Description | Seasonal Box Office Staff 1

• Minimum 2 plus years’ experience in box office ticketing, events, or customer service. Box

• Cash/credit card handling experience, experience in ticketing system, a plus.
• Ability to function efficiently and amiably in a fast paced, complex, and demanding customer

Helpful skills, but not required.

• Appreciation for popular and classical music, film, and historic preservation.
• Strong word processing skills.
• Experience working in a computerized ticketing system.

Behavioral Traits and Attitudes

• Excellent written and oral communication skills
• Strong interpersonal skills, including the ability to listen well.
• High energy team player with a positive, can-do attitude.
• Comfortable with a fast-moving, dynamic environment; flexible and able to

• Self-motivated and able to work independently.
• Desire and ability to learn quickly.

Reporting Relationships

Reports to Box Office Manager and/or Manager on Duty (MOD)
Educational Requirements

High school diploma or equivalent
Physical Requirements

Duties require lifting, pushing / pulling, and /or carrying of objects weighing up to 30 pounds. Must
be able to climb stairs, as well as navigate the site which has a 200-foot elevation change.
Additional Qualifications

CCA | Job Description | Seasonal Box Office Staff 2

Every employee at the Colorado Chautauqua Association is expected to be a creative problem solver
as well as possess a strong and positive attitude regarding hospitality and customer service, striving
to provide a high-quality guest experience through every action taken.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or
qualifications associated with the job.

CCA | Job Description | Seasonal Box Office Staff 3