Position Overview

Now Hiring! Front Desk Specialist

Location: Horseshoe Bend Country Club, Roswell, GA 30076 (on-site)

Schedule: Part Time, Sunday thru Saturday

Weekday Hours: The primary shifts are from 4:00 PM to 8:15 PM

Weekend Hours: Additional help is needed on weekends with two available shifts: 8:00 AM to 1:00 PM and 1:00 PM to 8:15 PM

What’s In It for You:

• Compensation: $13.00 hourly
• Great company culture & dynamic team!

Job Summary:  The Front Desk Specialist is responsible for providing excellent service to customers that play tennis at the site and responding to telephone and email inquiries in a timely and effective manner This position will also be responsible for booking court reservations and processing financial transactions accurately.

What You’ll Do:

• Respond to telephone and email customer queries, issues and requests for court time, adult and junior program information, team availability and fees. 
• Keep updated on events and changes in programs in order to deliver correct information and encourage participation.
• Direct questions and messages to other staff members timely and accurately.
• Manage the daily court sheets to ensure payment of fees are accurate; alert Site Administrator of customer failure to pay for lessons, practices and / or match fees.
• Reconcile the credit card and cash transactions daily, to ensure that the banking is accurate.
• Maintain facility order and cleanliness, including the locker rooms, front desk and storage areas. Comply with system and server logon and logoff procedures and alert Blue Wave liaison of any system issues in a timely fashion.
• Actively manage own knowledge and skills to meet task productivity and quality standards in addition to sharing this information and skill with the rest of the Front Desk team.
• Identify customer service and process improvements.
• Project a professional work ethic at all times through appearance, work habits and attention to detail.
• Perform other duties as assigned

What You’ll Need:

• High School graduate; some college preferred
• Prior retail sales and customer service experience 
• Prior experience with Microsoft Office Suite and products
• Ability to multitask and organize daily workflow
• Ability to remain calm under pressure and manage multiple customers checking in or out at the same time
• Able to quickly assimilate and retain new information
• Ability to recognize and diffuse conflict
• Effective communication skills

Who We Are? https://utatennis.com/ 

With over 23 years of experience in the Atlanta area, our team of 70 certified tennis professionals brings unparalleled coaching expertise to the courts. Universal Tennis Management (UTM) offers a wide range of leagues, clinics, and tournaments for players of all ages and abilities.

Universal Tennis Management, LLC is an Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. Employee signature below indicates the employee’s understanding of the requirements, essential functions, and duties of the position.

E-Verify: Universal Tennis Management, LLC participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

Pay Range