At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences.

We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other as a family committed to grow.

ABOUT THE ROLE

You are the first point of contact and will provide best in class sales expertise, guiding our guests and travel partners through the sales cycle, upselling, ending with a truly personalized Canadian vacation while constantly raising the bar, to exceed guests and partners expectations. Your day will be composed of actioning a variety of queries that can include taking inbound calls, live chat leads, engaging in daily email inquiries, appointment requests and web requests all while collaborating with fellow vacation advisors and working along side our Legendary Hospitalty and Product team. Please note, the expected start date for this role is October 1, 2024.

ABOUT YOU

• You love the idea of being a travel ambassador for Canada and creating life-changing vacations for visitors to our beautiful country
• You are a top performer who understands the sales process and the emotional purchase of travel.
• You are a strong multitasker who is able to manage and nurture a busy sales funnel, while turning leads into bookings.
• You are an energetic go-getter with a strong work ethic who enjoys a fast-paced working environment.
• You are an engaging communicator with an innate curiosity in people and exceptional listening skills that create trust and build relationships.
• You are a confident and resilient agent, able to proactively handle objections and ask for the sale.
• You possess strong attention to detail and pride yourself on a high-level of accuracy in client files.
• You thrive in a fast paced, constantly changing workplace and have a proven record of meeting and exceeding sales targets.
• You take a long-term view to relationship building and have experience with growing loyal, repeat clientele.
• Demonstrate patience with guests and travel agents though complicated itinerary creations

RESPONSIBILITIES

• Sell Canada as a travel destination, seamlessly working with a guest to co-create their personalized dream vacation.
• Learn the ins and outs of travel products throughout Canada, establishing yourself as a trusted insider.
• Action inbound leads daily and follow-up with clients multiple times in a timely manner.
• Maintain, qualify and engage your active sales funnel using Salesforce for all your tracking needs.
• Hold scheduled vacation consultation appointments with clients by phone, Zoom and Calendly.
• Act as a trusted advisor by offering informed and insightful recommendations while ensure margins are held and profit is maximized.
• Create and sell personalized itineraries co-catered to clients' unique needs.
• Book all trip components, generate booking forms from internal reservation system and collect deposits according to Company policy.
• Close sales - achieve monthly and quarterly individual and team targets.
• Maintain complete and up-to-date knowledge of Fresh Tracks Canada products.

REQUIREMENTS

• Minimum 3 years travel sales experience
• Well-versed in consultative sales approach
• Proven record of meeting and exceeding monthly sales targets
• Experience with Microsoft Outlook Calendar & Email
• Shift work consisting of scheduled hours with possibility of rotating work schedules, including nights, weekends, holidays, and occasional overtime

 NICE TO HAVES

• Previous experience in a premium leisure travel sales environment
• Experience with Salesforce, Zoom and Calendly

REWARDS

You may be eligible to receive the following benefits, based on your contract type:

• 3 weeks vacation (4 weeks after your first year)
• Extended health benefits package
• Applauz Recognition 
• Comprehensive employee assistance program
• Paid anniversary day off
• “Pawternity leave” days for your new furry family members
• Great working hours
• Stylish office location in Vancouver, located close to public transit 
• Friendly and fun team environment with company celebrations and social events
• Access to Canadian travel industry discounts!

DIVERSITY, EQUITY, AND INCLUSION

We are an equal opportunity workplace. We strongly encourage applications from racialized individuals, under-represented communities, diverse backgrounds, identities, and experiences. We don’t judge based on race, religion, ethnic background, sexual orientation, age, marital status, disability, gender identity or anything else that you might bring to the table. We don’t care about where you went to college, your degree, your age, or what names you might have on your resume. Instead, we’re looking for motivated, compassionate people who can execute from the ground up.We also know that everyone has a unique career journey and experience comes in many forms.

Officially Great Place to Work® CertifiedTM 2022/2023

Officially Great Place to Work® CertifiedTM 2023/2024

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