7 Jobs
CARSTAR Franchising, Inc. is Hiring a Customer service representative Near Houston, TX
Customer Service Representative Customer Service Representative - CARSTAR Elite Collision
JOB SUMMARY
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone).
Additional duties include gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
DUTIES / RESPONSIBILITIES
Greets all walk-in customers in a professional and courteous manner.
Answer and directs all phone traffic in a polite, courteous and cheerful manner.
Asks for the sale and / or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
Explain CARSTARs repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
Educate customers on CARSTARs CSI / NPS survey (kept informed, customer service, quality of repair and on-time delivery).
Schedule and record appraisal and delivery appointments.
Update and maintain the store scheduler with Office Manager.
Collect and record payment for completed repairs; may perform some A / R.
File repair order paperwork accurately or record in CARSTAR management system.
Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
Maintain the front office and customer reception areas.
Attend daily release meetings.
Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
2 years of customer service experience required, preferably in a retail setting.
HS diploma or GED equivalent required; college degree preferred.
Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
Call center sales experience (or equivalent sales experience) preferred.
Highly organized; ability to handle multiple concurrent assignments.
Proficient with Microsoft Office and POS / management systems.
Strong attention to details.
Punctual and professional appearance.
Ability to receive direction and work well with others.
Valid drivers license and insurable driving record.
PHYSICAL REQUIREMENTS
Essential physical requirements include :
Ability to stoop, bend and kneel, squat, kneel and pulling
Extended periods of kneeling, bending, squatting and stooping
Carry and lift heavy objects (up to 50lbs)
Standing, sitting and walking
Performing repetitive motions
WORK ENVIRONMENT
Exposure to :
Paint, fumes and particles
Dirt / Dust
Chemicals / Toxins
Varying heat / cold
Intermittent noise
All duties, responsibilities and experience are subject to change by location
Apply Now CARSTAR Elite Collision
17130 FM 529
Houston , TX 77095
CENTER HOURS : OPEN NOW
M-F : 7 : 30 AM - 6 : 00 PM
Sat : Closed
Sun : Closed
Last updated : 2024-05-14
Job Summary
Full Time
$38k-48k (estimate)
05/16/2024
08/08/2024
The job skills required for Customer service representative include Customer Service, Call Center, CSR, Microsoft Office, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.
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