Job Description

We seek a friendly and professional Front Desk Agent to join our team at La Quinta Inn & Suites Convention Center, McAllen, TX. As a Front Desk Clerk, you will be our guests' first point of contact, ensuring they have a memorable and pleasant experience from check-in to check-out. If you have excellent customer service skills, thrive in a fast-paced hospitality environment, and enjoy providing exceptional service to guests, we want to hear from you!

Essential Job Functions:

• Greet guests warmly and provide a welcoming atmosphere upon their arrival.
• Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
• Provide information and answer inquiries about hotel amenities, services, and local attractions.
• Handle guest requests, concerns, and complaints in a professional and timely manner.
• Maintain accurate guest records, including personal information and payment details.
• Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues.
• Assist in managing reservations, cancellations, and room assignments.
• Process payments, including cash, credit cards, and other forms of payment.
• Maintain a clean and organized front desk area, ensuring a professional and inviting appearance.

Skills & Qualifications:

• Excellent customer service skills required.
• Previous experience in a customer service role strongly preferred.
• Ability to work well under pressure in a fast-paced environment while maintaining a professional demeanor.
• Must be proficient in Microsoft Office Suite (Word, Excel, Outlook) and be able to learn new software programs as necessary.
• Must have strong verbal communication skills and the ability to work effectively as part of a team in a variety of situations and with different levels of authority and responsibility.
• Must be able to work some weekends.

Job Type: Part-time

Pay: From $10.00 per hour

Expected hours: 32 – 38 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person