JOB DESCRIPTION

Position Title: Head Mixologist

Department: R & B

Report to: Director of Sugar

Nature of the Job

Basic Purpose & Objective of the Position

Prepare, mix and serve drinks and beverages correctly to customers directly or through serving staff, while ensuring bar-seated guests have a good experience.

Main Duties

Customer Services

• Delivers the brand promise and always provides exceptional guest service.
• Provides excellent service to internal customers.
• Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to the Bar Manager and the Restaurant Manager.

• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.

Operational

• Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique.
• Prepares all products according to established venue recipes, focusing on proper portion size control.
• Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
• Communicates and works with all support staff to ensure bar is properly stocked and prepared for operations.
• Communicates and works with all support staff to ensure inventory is maintained at established par levels.
• Work with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises.
• Complies with all state and federal liquor laws.
• Must be able to provide an upbeat, energetic, fun atmosphere at all times.
• Must be able to stand or walk a minimum eight-hour shift and work inside assigned bar area in the venue.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to operate: POS cash register, two and six wheel carts, juice, soda and liquor guns, cutting boards, espresso machine, ice machines, shot glasses, mixers, pourers, blenders, soda/wine/juice hook-ups, and knives.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
• Must be able to lift up to 50 pounds and manually push/pull up to 150 pounds.
• Must be able to use hand motion when preparing and pouring all types of drinks for customers.
• Communicates with management & service staff to rectify any and all customer needs, comments or incidents.
• Must be able to work in a fast pace and high-volume environment in the presence of areas containing second hand smoke, high noise levels, dancing, bright lights and dust and communicate during this time – sometimes within a small area.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

People Development

• Supports Swire Hotels’ cultural and people development implementations and characteristics.

Other Duties

• Attends and contributes to all training sessions and meetings as required.
• Always exercises responsible behavior and positively representing the hotel team and Swire Hotels.
• Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
• Understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to Responsible Alcohol Vendor, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes within the venue, as dictated by the industry, company and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Skills, Qualifications and Experience Requirements

• A minimum of five years of experience in a high volume, service focused restaurant or nightclub at a Luxury Bar or Hotel
• Experience in recipe creations
• Past experience in training team
• Possess menu development knowledge
• Must have a working knowledge of spirits, wines, mixed drinks, cocktails, cocktails history and beer as well as all other products offered.
• Must be self-motivated, constantly striving to improve their already extensive knowledge of beverages.
• Must always be driven to focus on upselling.
• Possess basic computer abilities and experience working with a POS system.
• Be able to maintain excellent customer service skills and high service standards in a constantly changing environment.
• Possess extensive knowledge of standards bar equipment to include dish washer, slicers, coolers, ice machine, etc. as well as bartending techniques.
• Preferably experience in National or International mixology and bartending competitions
• The 50 Best Bars experience preferred
• Asian restaurant or bar experience preferred
• Must be fluent in the English language, both written and oral. Multilingual skills are a plus.
• Must be 18 years of age or older.