Job Summary:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

- Handle incoming customer inquiries via phone, email, and chat

- Assist customers with product information, pricing, and availability

- Process orders, returns, and exchanges accurately and efficiently

- Resolve customer complaints in a professional manner

- Conduct outbound calls to follow up on customer inquiries or issues

- Utilize data entry skills to update customer information in the database

- Analyze customer needs to recommend products or services that best fit their requirements

- Communicate effectively with customers to ensure satisfaction and retention

- Upsell products or services to increase sales

Requirements:

- Proficiency in English (additional languages such as Spanish is a plus)

- Strong data entry skills with attention to detail

- Experience in outbound calling and customer service roles preferred

- Ability to analyze customer needs and provide appropriate solutions

- Excellent communication skills both verbal and written

- Multilingual or bilingual capabilities are advantageous

This position offers a competitive salary, opportunities for growth within the company, and a supportive work environment. If you meet the requirements and are passionate about delivering exceptional customer service, we would love to hear from you. Apply now!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• Under 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Selden, NY 11784: Relocate before starting work (Required)

Work Location: In person