Job Summary:
To ensure each guest of the hotel has the most pleasant and enjoyable dining experience by offering the best possible service.

Duties and Responsibilities

• Always maintain good personal appearance; wear proper uniform and name tag provided by hotel.
• Greet all arriving guests at your station in a pleasant manner, making them feel welcome.
• Ensure that all guests receive immediate attention and that they are greeted promptly and courteously. Be sure that your guests are not being neglected at any time.
• Advise the Manager of any complaints so that they can be rectified immediately.
• Be sure the quality and appearance of the food presented meets hotel’s standards.
• Advise the Manager of any unsatisfactory food or beverage items so that he or she can replace.
• Keep your station clean and set up with the required supplies always.
• Work with the manager to see that the side work and other job-related duties are completed.
• Check the cleaning frequency chart and do the required cleaning each day.
• Make sure the tables are cleaned properly and set up according to established hotel standards.
• Be sure that established service procedures are followed always.
• Upon guest departure of breakfast area greet them and ensure they have a great day and come see us again.
• As per your Manager conduct a weekly inventory of breakfast supplies.

Requirements:

REASONING ABILITY: Must have developed reasoning abilities to the point to be able to:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply, and divide numbers; and ability to calculate figures for basic inventory.

COMPUTER SKILLS: Must have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs implemented at the hotel, including but not limited to Microsoft Word, Microsoft Excel, Office 365, Outlook, Company-issued internet browser programs, and Company-issued electronic mail programs.

[NOTE: Company-issued software programs may change from time to time; the individual is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.]

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.